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Skills

  • Conflict resolution
  • Effective team communication
  • Health and safety compliance
  • Project organization
  • Time management
  • MS Office
  • Cross-department collaboration
  • Employee scheduling
  • Grocery retail management
  • Handling customer complaints

Work Experiences

  • Individual employees were assigned jobs based on their previous training, current abilities, and general knowledge.
  • Aligned fresh department layouts with consumer traffic trends.
  • Achieved compliance with health and safety standards, consistently passing all 2 departmental inspections.
  • Marked down clearance items and moved merchandise to its proper location in the store.
  • Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales.
  • Achieved the store's highest one-day sales record.
  • Submitted reports to senior management in order to assist them in making business decisions and planning.
  • Achieved a 53% improvement in efficiency.
  • Created a task schedule for Fresh Department Managers based on their individual strengths and knowledge of stakeholder engagement.
  • Taught employees how to deal with difficult customers and difficult situations.

Summaries

  • Achieved compliance across all health and safety inspections.
  • Fresh Department Manager with 5 years of experience supervising employees in program environments.
  • Forward-thinking and hardworking, with a diplomatic communication style aimed at increasing customer engagement and satisfaction.
  • Achieved 53% higher customer ratings.
  • Adept at executing sales growth strategies.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Astute Fresh Department Manager who is dedicated to providing excellent customer service and assistance.
  • Expert at resolving complex problems and implementing proactive operational changes.
  • Achieved operational targets.
  • Accomplished Fresh Department Manager.

Accomplishments

  • Resolved customer complaints about product quality through improved product handling procedures, reducing complaints by 18%.
  • Implemented a new employee training program that improved order accuracy by 71% and reduced customer complaints.
  • Designed eye-catching merchandising for seasonal items, increasing foot traffic to the fresh department by 15%.
  • Assumed leadership during a store-wide initiative to increase sustainability efforts, cutting waste by 15% through better fresh product management and reduced packaging.
  • Enhanced visibility of high-margin items through strategic endcap displays, resulting in a 58% increase in sales for the department.
  • Monitored KPI metrics in sales, waste, and labor to make real-time adjustments, leading to an overall improvement in department profitability by $9/month.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with regional operations and marketing teams to launch new fresh produce lines, successfully reaching 60% of sales targets within 16 weeks.
  • Performed data analysis using Excel to highlight sales trends, enabling a 67% improvement in forecasting accuracy.
  • Initiated employee cross-training programs that increased labor flexibility during peak periods while reducing overtime costs by $9.

Affiliations

  • United Fresh Produce Association
  • American Marketing Association
  • Society of Human Resource Management
  • American Society of Quality (ASQ)
  • American Culinary Federation (ACF)
  • Occupational Safety and Health Administration (OSHA) Certified Programs
  • Association for Supply Chain Management (APICS)
  • Association of Information Technology Professionals
  • American Management Association (AMA)
  • International Food Protection Training Institute (IFPTI)

Certifications

  • Certified Time Management Professional (CTMP)
  • Certified Merchandising Specialist by framework
  • Certified Retail Professional (CRP) by framework
  • Certified Fresh Foods Manager by Northwind
  • Certified Business Analysis Professional (CBAP)
  • ServSafe
  • Project Management Professional (PMP) by Vantage
  • SHRM Certified Professional (SHRM-CP)
  • Project Management Professional (PMP)
  • Marketing Strategy Certificate by initiative

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