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Skills

  • Complaint resolution
  • Time management
  • Team Leadership
  • Team management
  • Team building
  • Place settings
  • Supervision
  • Customer service excellence
  • Training program development
  • Budgeting and cost reduction strategies

Work Experiences

  • Captured critical insights.
  • Assisted in organizing special events.
  • Exemplified teamwork by assisting coworkers when they were in need.
  • Had an excellent attendance record and was always on time for work.
  • Kept track of the temperature in the cases, shelves, and storage areas, and reported any problems to the manager.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved improvement over two years.
  • Achieved results within the first 6 months of implementation.
  • Greeted customers and helped them with any questions they had.
  • Built lasting member relationships by anticipating guest needs, leading to a 16% increase in client retention throughout 2022.

Summaries

  • Eager to contribute my 11 years of related experience to the Meridian team.
  • Strengths in team leadership and performance reporting backed up by Miscellaneous training.
  • Achieved zero code violations in pool maintenance in 2017.
  • Achieved results over one year.
  • Costs were consistently reduced while profits were increased.
  • Disciplined Dining Room Attendant capable of efficiently seating customers and assisting wait staff to ensure a smooth and organized dining experience.
  • 6 years of experience as a talented table busser.
  • Achieved over 18% equipment uptime for members in 2022.
  • Achieved higher satisfaction ratings for first-time visitors.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.

Accomplishments

  • Resolved product issue through consumer testing.
  • Developed and maintained relationships with club members, achieving a membership retention rate increase of 85% year over year.
  • Regularly inspected club facilities, ensuring ongoing compliance with local health codes and achieving zero violations during OSHA health checks over 2020.
  • Developed a comprehensive preventative maintenance plan for pool and gym equipment, extending equipment lifespan by 81%.
  • Conducted inventory audits for club refreshment stand, reducing stock discrepancies by 74% over 2016.
  • Created staff schedules to ensure coverage for all peak hours, reducing overtime costs by 48% during several months.
  • Assisted in planning and executing member events for over 2 attendees, improving member satisfaction ratings by 73% during 2023.
  • Monitored daily operational routines and successfully minimized member complaints by 67% during high-traffic periods.
  • Set up and broke down sports events, ensuring efficient use of club space and an error rate reduction to 27% per event.
  • Launched a member referral program, boosting new membership sign-ups by 69% in metric and contributing to revenue growth.

Affiliations

  • National Wellness Institute (NWI) Membership
  • Association of Fitness Studios (AFS)
  • Rotary International
  • Freemason
  • International Facility Management Association (IFMA)
  • American Society of Safety Professionals
  • American Marketing Association
  • Society of Women Engineers
  • Member of the Equipment Maintenance Technicians Association (EMTA)
  • Member of the American Recreation Coalition (ARC)

Certifications

  • Green Cleaning Certification by system
  • Certified Event Planning Specialist (CEPS) by Event Leadership Institute (ELI)
  • Cisco Certified Network Associate (CCNA)
  • Certified Group Exercise Instructor (CGEI) by Athletics and Fitness Association of America (AFAA)
  • Certified Facility Manager (CFM) by International Facility Management Association (IFMA)
  • Leadership and Management Certificate by Beacon Labs
  • Certified Personal Trainer (CPT) by National Academy of Sports Medicine (NASM)
  • Personal Protective Equipment (PPE) Safety Certification by system
  • Certified Public Accountant
  • Certified Hospitality Supervisor (CHS) by American Hotel & Lodging Educational Institute (AHLEI)

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