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Skills

  • Case follow-up and resolution efficiency
  • CRM platform utilization for investigations
  • Team management
  • Effective time management under deadlines
  • Dispute resolution
  • Fraud detection
  • Budgets
  • Escalation procedures for fraud cases
  • MS Office
  • Transaction monitoring

Work Experiences

  • Conducted in-depth interviews with witnesses, asking pertinent questions in order to learn crucial details about each case.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Collaborated with law enforcement.
  • Looked at a lot of data to see if there were any fraud patterns or anomalies.
  • Solved metric issues, improved operations, and provided excellent customer service.
  • Assessed and closed 12 fraudulent cases per week, exceeding team productivity metrics by 72%.
  • Authored comprehensive fraud case reports for management, resulting in faster decision-making and case resolutions.
  • Oversaw the delivery of standard project by procedure team, which resulted in metric.
  • Achieved reduction over several months.
  • Looked into insurance and credit card fraud cases involving up to $9 per case.

Summaries

  • Achieved a 16% improvement in response time.
  • Accomplished Fraud Representative with extensive experience in manual and automated fraud reviews, reducing false positives by 36%.
  • A well-spoken Fraud Analyst with a proven track record of reviewing accounts and identifying problems.
  • Collaborated with cross-functional teams to develop fraud prevention strategies, resulting in $7 in annual savings from reduced fraudulent claims.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Knowledgeable resource dedicated to finding solutions and collaborating with clients and other departments.
  • Adept at high-volume fraud case management, consistently exceeding performance benchmarks and meeting critical deadlines.
  • Certified in OSHA.
  • Achieved a 76% reduction in chargeback incidents.
  • Achieved a 71% increase in efficiency.

Accomplishments

  • Monitored and analyzed suspicious account activity in real time, allowing for the proactive blocking of 17 fraudulent transactions.
  • Recognized and escalated high-risk transactions during daily transaction monitoring, preventing losses of $15 in one year.
  • Trained 15 new hires on fraud detection processes and tools, increasing team performance and case resolution speed by 65%.
  • Participated in cross-functional teams to enhance fraud detection protocols, which led to 24% improvement in fraud detection accuracy.
  • Collaborated with team of 12 in the development of program.
  • Worked closely with internal compliance teams to ensure all fraud investigations were in line with regulatory requirements, resulting in zero compliance breaches.
  • Assumed a leadership role in an emergency fraud response team, recovering $11 in potential losses during an attempted fraud attack.
  • Improved case management workflow by integrating Salesforce, increasing team productivity by 26%.
  • Collaborated with external vendors to incorporate advanced fraud monitoring tools, improving detection accuracy by 17%.
  • Supported legal teams by preparing detailed case files for prosecution, resulting in 8 successful fraud convictions.

Affiliations

  • Information Systems Security Association (ISSA)
  • SANS Institute for Cybersecurity Training
  • Jaycees
  • Freemason
  • Society of Human Resource Management
  • International Association of Privacy Professionals (IAPP)
  • North American Fraud Prevention Professionals (NAFPP)
  • National Association of Consumer Advocates (NACA)
  • Society of Women Engineers
  • Financial Crime Risk and Fraud Management Forum

Certifications

  • Certified Fraud Control Manager Brightline, 2021
  • CompTIA Security+
  • Certified Fraud & AML Professional Meridian, 2021
  • Google Certified Professional Cloud Architect
  • Financial Crimes Risk Management Certification Harbor & Co., 2024
  • Financial Crime Investigations Certification Lakeside Partners, 2016
  • First Aid/CPR Certified
  • Fraud Examination Fundamentals Summit Group, 2022
  • Certified Fraud Risk Specialist Meridian, 2019
  • ServSafe

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