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Skills

  • Regulatory compliance
  • First Aid/CPR
  • Communications
  • Cross-functional team collaboration
  • Procedure marketing
  • Campaign collaboration with marketing
  • Retention strategies
  • Lead generation management
  • Product promotions
  • Customer relations

Work Experiences

  • Met sales and service targets of $3 by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships.
  • Closed over $18 in sales, which included preparing contracts and processing order forms each 6 months.
  • Achieved 22% improvement in NPS scores.
  • Analyzed sales pipeline data for improvement opportunities, contributing to a 53% better conversion rate in 2015.
  • Improved the client organization and goal alignment by automating the system contact management system.
  • Achieved up to 65% increase in customer retention.
  • Adjusted pricing models accordingly.
  • Achieved results within 7 months.
  • Achieved results within the first year of launch.
  • Contributed to a 48% decrease in product costs.

Summaries

  • Utilize top-tier networking and lead development skills to achieve industry-leading customer and revenue growth.
  • Clear understanding of client relations and risk assessment as well as process improvement training.
  • Dedicated to providing excellent customer service.
  • Dedicated, articulate, and tenacious sales professional with a track record of exceeding goals through the use of strategy and advanced people skills.
  • Dedicated Sales Representative with a track record of identifying prospects and converting them into customers.
  • Bringing top-notch planning and multitasking skills to the table, as well as a hardworking and determined attitude.
  • Achieved a 48% increase in conversion rates.
  • Strengths in team leadership and vendor management backed up by Miscellaneous training.
  • Achieved 39% growth in overall market share.
  • Accomplished Specialty Sales Manager with a strong ability to streamline sales processes and reduce cycle times by 12 days, ultimately driving customer satisfaction increases of 47%.

Accomplishments

  • Analyzed market data to recommend pricing adjustments, increasing profitability by 64% in Qprocedure.
  • Implemented a new sales training program that improved team performance and contributed to a 49% increase in overall revenue.
  • Introduced cross-selling tactics, resulting in an added revenue of $17 by leveraging existing client relationships.
  • Spearheaded efforts to enter program market segment, contributing to 80% expansion in market share by 2017.
  • Led a team of 10 in revamping the pricing structure, contributing to an 27% increase in customer acquisition.
  • Drove $15 in upsell opportunities by strategically promoting complementary solutions during Salesforce demonstrations.
  • Negotiated a $13 long-term partnership deal with Vantage that directly added 45% to the company's bottom line.
  • Developed a custom CRM strategy that enhanced customer touchpoints and reduced churn by 22%.
  • Revamped customer engagement approaches, leading to $3 in repeat business over a period of several months.
  • Conducted competitive market analysis, identifying key trends that resulted in 3% higher market share.

Affiliations

  • Sales Management Association
  • Certified Business Development Executive (CBDE) – 2021
  • International Council of Nurses
  • Project Management Institute (PMI) – Certification in Project Management
  • Business Networking International (BNI)
  • American Management Association
  • Salesforce Certified Administrator – OSHA
  • Society of Women Engineers
  • Toastmasters
  • Institute of Sales and Marketing Management (ISMM)

Certifications

  • Professional Selling Skills (PSS) Certification by AchieveGlobal/Korn Ferry
  • Certified Digital Marketing Professional (CDMP) by Digital Marketing Institute
  • Certified Insertable Cardiac Monitor Sales Specialist (CICMS) by Medtronic
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Business Development Professional (CBDP) by the American Certification Institute
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Public Accountant (CPA)
  • Certified Revenue Management Executive (CRME) by HSMAI
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA Network+

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