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Skills

  • Community grants application and reporting
  • Budgets
  • Crisis intervention
  • System equipment
  • Homelessness prevention programs
  • Collaborative partnership development
  • Project organization
  • Supervision
  • Needs assessment
  • Client Self-Advocacy Training

Work Experiences

  • Conducted home visits for 3 households, ensuring safety compliance and helping to resolve landlord disputes.
  • Consulted with legal advisors to help 12 tenants resolve rental disputes through mediation, reducing eviction rates by 69%.
  • Compared treatment plans to individual goals as well as industry standards.
  • Advocated for sustainable housing policies at both local and state levels, earning recognition from Employee of the Year.
  • Collaborated with people from various disciplines to provide patients with coordinated care.
  • Assisted patients in receiving appropriate, high-quality care that produced reasonable outcomes.
  • Brokered community partnerships resulting in the development of 13 new affordable housing units in Seattle.
  • Devised and implemented fundraising strategies that resulted in a total of $6 raised in 6 months.
  • Advocated for sustainable housing policies.
  • Collaborated with specialized support services.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Built 6 new housing units.
  • Talented Case Manager who can manage large caseloads without sacrificing care quality.
  • Adept at rent negotiation, achieving an average client savings of $4 monthly, while reducing housing barriers for at-risk populations.
  • Advocated for at-risk individuals.
  • Achieved a 79% reduction in turnover times.
  • Strengths in quality assurance and data analysis backed up by Community and Public Service training.
  • Flexible and adaptable to changing patient needs and conditions.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Case Manager who is well-versed in coordinating care for standard people.

Accomplishments

  • Secured permanent housing for 7 individuals facing chronic homelessness through targeted resource management and support.
  • Documented and resolved method which led to category.
  • Developed client referral frameworks with 5 external organizations, enabling streamlined access to housing resources.
  • Adopted new case management software Asana to streamline service delivery and decrease administrative workload by 57%.
  • Led outcome analysis efforts for housing programs, improving service effectiveness by 59% and enhancing long-term housing stability.
  • Negotiated lease agreements with property owners to secure housing for 2 low-income families at 25% below market rate.
  • Designed and executed workshops that educated 3 tenants on their rights, reducing eviction rates by 24%.
  • Resolved product issue through consumer testing.
  • Successfully mediated 16 rental disputes through conflict resolution strategies, reducing eviction filings by 31%.
  • Created and implemented evaluation tools to measure program effectiveness, enhancing resource allocation and improving client outcomes by 80%.

Affiliations

  • National Association of Social Workers
  • Toastmasters
  • National Center for Housing Management (NCHM)
  • Certified Rent Negotiator, OSHA, 2017
  • Association for Conflict Resolution (ACR)
  • Association for Computing Machinery
  • Project Management Institute
  • Society of Women Engineers
  • Coalition for the Homeless – Advocacy and Policy Division
  • Local Community Action Agency (CAA) Advisory Board

Certifications

  • Eviction Prevention Facilitator Certification
  • Fair Housing Fundamentals Certification 2018
  • Certified Apartment Manager (CAM) Harbor & Co.
  • Grant Writing for Housing Programs Certification Cedar Works
  • Housing Justice Training Program Certificate Ironclad Systems
  • First Aid/CPR Certified
  • Certified Public Accountant
  • Certification in Budgeting for Nonprofits HubSpot
  • Certified Public Accountant (CPA)
  • Microsoft Excel for Data Management & Reporting SAP

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