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Skills

  • Business operations
  • MS Office
  • Client progress tracking and follow-up
  • Budgeting and resource allocation
  • Treatment planning
  • Legal consultation and advocacy for rental disputes
  • Chronic disease management
  • Counseling and support for at-risk populations
  • Documentation proficiency
  • Customer service

Work Experiences

  • Assisted patients in receiving appropriate, high-quality care that produced reasonable outcomes.
  • Improved employee performance by reintroducing disciplinary procedures that were proportional to the severity of the infraction, resulting in a significant reduction in turnover.
  • Collaborated with local government agencies.
  • Coordinated housing services for over 4 individuals.
  • Advocated for the passage of program.
  • Became an outspoken supporter of stakeholder engagement reform.
  • Achieved results over the past year.
  • Compared treatment plans to individual goals as well as industry standards.
  • Assisted low-income households in Portland.
  • Addressed housing insecurities.

Summaries

  • Avoided costly legal procedures.
  • Collaboration with local and state agencies.
  • Collaborated with public and private partners.
  • Proactive and resourceful, with a thorough understanding of local resources.
  • Built 6 new housing units.
  • Time manager, communicator, and problem solver extraordinaire.
  • Adept at managing multi-million-dollar budgets.
  • Achieved a reduction of 71%.
  • Brokering community initiatives.
  • Achieved positive outcomes for diverse populations.

Accomplishments

  • Secured 16 additional low-income units from state housing authorities through effective policy collaboration.
  • Reduced client service gaps by overseeing continuous follow-up efforts, increasing housing retention by 32% over two years.
  • Conducted an in-depth analysis of housing program outcomes, providing actionable recommendations that increased client retention by 63%.
  • Negotiated lease agreements with property owners to secure housing for 2 low-income families at 25% below market rate.
  • Led outcome analysis efforts for housing programs, improving service effectiveness by 59% and enhancing long-term housing stability.
  • Established relationships with over 2 housing referral partners, expanding service outreach to include underserved areas.
  • Resolved product issue through consumer testing.
  • Secured partnerships with 14 community-based organizations achieving over 53% enhancement in housing support service offerings.
  • Created cross-functional collaborations with government agencies and non-profits to expand housing opportunities for vulnerable populations by 33%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Council of Large Public Housing Authorities (CLPHA)
  • Property Management Education and Research Foundation (PMERF)
  • Project Management Institute
  • National Association of Housing and Redevelopment Officials (NAHRO)
  • Professional Housing Counselor, Certified by Beacon Labs
  • Department of Housing and Urban Development (HUD) Certified Counselor
  • Continuum of Care (CoC) Program Coordinator
  • Coalition for the Homeless – Advocacy and Policy Division
  • Community Housing Partnership Committee Member
  • Jaycees

Certifications

  • National Association of Social Work (NASW) Credential 2016
  • CompTIA Security+
  • ServSafe
  • Trauma-Informed Care Certification - Cedar Works
  • Domestic Violence Advocacy Certification Summit Group
  • Apple Certified Associate (ACA)
  • Project Management Professional (PMP) Certification - 2016
  • Accreditation in Crisis Intervention Techniques Lakeside Partners
  • Certified Public Accountant
  • Certified Financial Counselor (CFC) for Housing Programs 2018

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