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Skills

  • Budgets
  • Individual and family counseling
  • Legal Research
  • Team building
  • Problem resolution
  • Trauma-informed care
  • Active listening
  • File management
  • Safety planning
  • Project organization

Work Experiences

  • Answered 14 calls per three years to help customers with their questions and concerns.
  • Assisted victims in filing restraining orders, ensuring legal protection in cases of ongoing domestic violence.
  • Collaborated with procedure customers to determine their needs and deliver standard service.
  • Built a robust referral network of community organizations, providing holistic support to victims beyond legal assistance.
  • Connected victims with housing support.
  • Built rapport in order to create a safe and trusting environment in which to provide care.
  • Actively participated in legal proceedings, ensuring proper representation and testimony that reduced court adjournments by 81%.
  • Worked with community program leaders and advocates to ensure that resources were available to those who needed them.
  • Aided in empathetic handling of victim testimonies.
  • Conducted courtroom evaluations.

Summaries

  • Contributed to timely resolution of court disputes.
  • Committed to reducing victim wait times by 68% through refining intake procedures in collaboration with product, improving accessibility and support.
  • Contributed to victims' sense of security.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Advocated in high-stakes legal situations.
  • Victim Court Advocate with 3 years of successful process improvement and workflow optimization experience.
  • Collaborated with compliance to coordinate wrap-around services.
  • Establishes a rapport with clients and assesses their needs in order to provide appropriate resources.
  • Accomplished in securing protective orders for domestic violence victims, improving personal safety and legal outcomes in 62% of cases in 2021.
  • Built strong connections with local law enforcement.

Accomplishments

  • Implemented new case-tracking systems that reduced administrative load by 67% and allowed for more hands-on support for victims.
  • Successfully streamlined communication between victims and advocates, reducing the paperwork backlog and enhancing service delivery by 52%.
  • Helped craft victim-friendly court guidelines that were adopted by standard, increasing transparency and sensitivity in handling trauma-affected individuals.
  • Crafted detailed and compelling victim impact statements used in court, contributing to more favorable sentencing outcomes in 3% of cases.
  • Assisted victims in obtaining necessary legal documentation for court appearances, increasing preparation rates by 65%.
  • Led active listening sessions that empowered victims to express their concerns, leading to a stronger rapport between victims and legal professionals.
  • Supported victim navigation through protective order filings, improving client legal protection outcomes by 66%.
  • Managed caseload of 18 active client cases, ensuring timely, empathetic, and effective advocacy in each instance.
  • Coordinated response teams in high-risk situations, ensuring timely intervention and increasing victim safety by 22%.
  • Provided victim-centered court advocacy services that led to the early resolution of 43% of cases.

Affiliations

  • Academy on Violence and Abuse (AVA)
  • Women’s Law Association
  • Emergency Resource Coordinators Association
  • Lions Club
  • Association for Computing Machinery
  • National Center for Victims of Crime (NCVC)
  • National Association for Court Management (NACM)
  • Association for Supply Chain Management (APICS)
  • Toastmasters
  • Multicultural Advocacy Association

Certifications

  • Fundamentals of Advocacy Training by the National Coalition Against Domestic Violence (NCADV)
  • Certified Public Accountant
  • National Advocate Credentialing Program (NACP) Advocate Certification
  • Salesforce
  • Trauma-Informed Care Certification from process
  • Certified Trauma Support Specialist (CTSS) from the Trauma Institute International
  • Certified Case Manager – Behavioral Health (CCMBH) from Summit Group
  • Cultural Competency Certification from Meridian
  • Licensed Clinical Social Worker (LCSW) Certification from initiative
  • Basic Advocacy Skills Training (BAST) from the National Organization for Victim Assistance (NOVA)

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