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Skills

  • Operational improvement
  • Team Leadership
  • Client relationship management
  • Stakeholder management
  • Relationship development
  • Pricing tool development
  • Interpersonal and written communication
  • Clerical support
  • Process implementation
  • Problem resolution

Work Experiences

  • Kept track of client files, which included sales contracts, records of client interactions, client notes, and other data.
  • Started two key partnerships that resulted in a 54% increase in revenue.
  • Interpreted regulations to identify patient care requirement criteria that needed to be monitored and established compliance systems.
  • Trained new employees and evaluated current employees' performance on a regular basis.
  • Spoke with procedure and method groups to increase community engagement and program outreach.
  • Coordinated transportation and documented discharge transition plans in detail.
  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.
  • Worked with clients to help them make better life choices and get the most out of programs.
  • Dealt with complaints, offered appropriate solutions and alternatives within reasonable timeframes, and followed up to ensure that they were resolved.
  • Created a new employee evaluation process that resulted in significant performance improvements.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • With a detail-oriented and conscientious approach, well-organized and resourceful.
  • Customer-focused Sales Representative with 8 years of experience solving problems for clients.
  • Strengths in stakeholder engagement and risk assessment backed up by Healthcare training.
  • Team player who excels at collaborating with hardware and software experts to create a cohesive and successful design.
  • Achieved 34% reduction in client churn.
  • Knowledgable in a variety of design and testing methodologies.
  • Team leadership is something I'm familiar with, and I'm always looking for ways to improve operations and personalize assistance.
  • Accomplished results within 6 months of initiation.
  • Top-producing salesperson and industry expert in Healthcare.

Accomplishments

  • Co-led a continuous improvement initiative for client training programs, boosting client satisfaction scores related to product knowledge by 81%.
  • Collaborated with cross-functional teams to resolve complex client issues, improving overall client feedback scores by 40% across key accounts.
  • Prepared
  • Streamlined
  • Reduced
  • Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.
  • Consulted
  • Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual.
  • Created
  • Improved

Affiliations

  • International Association of Women in Business Coaching (IAWBC)
  • National Association of Social Workers
  • American Society of Safety Professionals
  • Society for Human Resource Management (SHRM)
  • Association of Information Technology Professionals
  • National Association of Professional Women (NAPW)
  • Professional Association for Customer Engagement (PACE)
  • American Marketing Association
  • International Coaching Federation (ICF) for Client Relationship Training
  • Jaycees

Certifications

  • Lean Practitioner Certification by Ironclad Systems
  • Certified Information Systems Auditor (CISA) by ISACA
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Business Analysis Professional (CBAP)
  • SHRM Certified Professional (SHRM-CP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Apple Certified Associate (ACA)
  • Client Account Management Certification by Brightline
  • Certified Customer Success Manager (CCSM) by SuccessCOACHING
  • ITIL Foundation Certification in IT Service Management by AXELOS

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