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Skills

  • Collaborative relationships
  • Prior authorization processing
  • Pet charting information
  • Bilingual in German
  • Business Development
  • Product ordering
  • Communications
  • Proficiency in cross-functional collaboration
  • Financial records and processing
  • Accounts payable/receivable

Work Experiences

  • Double-checked the data's accuracy and integrity.
  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Looked for industry trends on social media and through online sources.
  • Achieved resolution in under two years.
  • Gave out product samples, answered questions, and assisted customers in finding what they needed.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Answered an average of 10 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Kept track of the temperature in the cases, shelves, and storage areas, and reported any problems to the manager.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved a 72% satisfaction rate in customer experience surveys.

Summaries

  • Adept at collaborating with cross-functional teams.
  • Insurance Service Representative with 9 years of experience, dedicated to providing personalized, courteous service.
  • An experienced Insurance Verification Specialist with a proven track record of handling a wide range of office tasks with ease.
  • Insurance Service Representative with 17 years of successful performance reporting and project management experience.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Knowledgable in a variety of design and testing methodologies.
  • Expert at providing insurance coverage advice to current and potential clients, as well as processing applications, payments, and corrections.
  • Senior Embedded Software Engineer with extensive experience in all phases of software development.
  • Process are well-understood.
  • Hardworking Insurance Service Representative with 16 years of telecommuting experience meeting customer needs.

Accomplishments

  • Documented and resolved metric which led to initiative.
  • Streamlined
  • Marketing: Implemented marketing strategies which resulted in category growth of customer base.
  • Won
  • Resolved product issue through consumer testing.
  • Recommended
  • Facilitated training sessions that increased departmental productivity and played a key part in reducing overall case review times by 7 days.
  • Created
  • Collaborated closely with sales and underwriting teams to review policy terms, ensuring compliance and reducing exposure by 40% for new claims.
  • Established

Affiliations

  • Association for Supply Chain Management (APICS)
  • American Institute for Chartered Property Casualty Underwriters (CPCU)
  • Latin American Association of Insurance Agencies (LAAIA)
  • National Association of Social Workers
  • National African-American Insurance Association (NAAIA)
  • National Alliance for Insurance Education & Research
  • Toastmasters
  • Society of Women Engineers
  • Jaycees
  • American Association of Insurance Services (AAIS)

Certifications

  • Certified Insurance Service Representative (CISR)
  • Chartered Property Casualty Underwriter (CPCU)
  • Lean Six Sigma Green Belt Certification
  • Associate in Reinsurance (ARe)
  • Certified Anti-Money Laundering Specialist (CAMS)
  • General Lines Property and Casualty License
  • CompTIA A+ Technician
  • Associate in Risk Management (ARM)
  • Licensed Insurance Claims Adjuster
  • Certified Fraud Examiner (CFE)

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