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Skills

  • First Aid/CPR
  • Team building
  • Regulatory compliance
  • Partnership development
  • Business Development
  • Data-driven decision making
  • Team Leadership
  • Team management
  • Customer engagement techniques
  • Conflict resolution

Work Experiences

  • Created budgets and prepared quotes for new products and services.
  • Led the company to a successful product launch and growth by developing an initial product roadmap and go-to-market strategy.
  • Achieved Outstanding Service Award for outstanding safety compliance.
  • Increased productivity by 5% while lowering staffing and operational costs.
  • Improved filing systems for confidential client records and reports increased operational efficiency.
  • Achieved results over 2021.
  • Achieved a 41% increase in member retention.
  • Enhanced and redefined organizational structure to maintain the company's competitive edge across territories.
  • Reviewed established policies and procedures in order to assume temporary leadership roles, motivate employees, and ensure that standard operations ran smoothly.
  • Assessed suppliers in order to assess delivery quality, timeliness, and compliance, maintain tight cost controls, and maximize business operational efficiency.

Summaries

  • Professional with over 6 years of experience as a manager for a $16 the past year revenue-generating company.
  • Focused on ensuring smooth financial, personnel, and operational operations.
  • Encouragement manager and analytical problem-solver with abilities in team building, leadership, and motivation, as well as strong customer relations and relationship-building skills.
  • Results-driven, decisive leader who knows how to build profitable relationships with key partners, vendors, and clients.
  • Optimize long-term success by effectively balancing targets with resources.
  • Within Miscellaneous, senior Rental Car Manager and outstanding performer in cross-functional collaboration and budget management.
  • Multi-tasking manager with a reputation for fostering a positive work environment and high-performing teams.
  • Clear understanding of quality assurance and process improvement as well as quality assurance training.
  • Results-oriented, goal-oriented, and looking to apply my experience to the role of Rental Car Manager.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Streamlined online booking processes that led to a 46% reduction in abandoned bookings.
  • Implemented inventory management system that reduced out-of-stock vehicles during peak periods, leading to a 61% increase in customer satisfaction.
  • Trained branch staff on new customer engagement techniques that increased up-sale opportunities, boosting sales revenue by 18%.
  • Executed strategies to downsize underperforming branches, improving regional productivity by 33% within 2021.
  • Led multi-site procurement efforts, securing better vehicle leasing rates and reducing acquisition costs by 83%.
  • Documented and resolved category which led to method.
  • Developed metrics to evaluate vehicle downtime across fleet groups, reducing unplanned downtime by 12 hours per vehicle.
  • Resolved product issue through consumer testing.
  • Lowered operational costs by 14 through strategic vehicle purchasing and maintenance contract renegotiations.
  • Developed a comprehensive training program on workplace safety that reduced on-site accidents by 72%.

Affiliations

  • Association of Equipment Management Professionals
  • Global Business Travel Association (GBTA)
  • International Association of Franchisees and Dealers
  • International Council of Nurses
  • American Productivity & Quality Center (APQC) – interest in process optimization
  • Institute of Travel & Meetings (ITM)
  • Automotive Fleet and Mobility Association (AFMA)
  • National Rental Car Association
  • Fleet LatAm Advisory Board
  • International Car Sharing Association (ICSA)

Certifications

  • Project Management Professional (PMP)
  • Certified Public Accountant (CPA)
  • CompTIA Security+
  • Certified Transportation Professional (CTP) by National Private Truck Council (NPTC)
  • Certified Customer Service Manager (CCSM) by the Business Training Institute
  • Apple Certified Associate (ACA)
  • ServSafe
  • CompTIA Network+
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Business Analysis Professional (CBAP)

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