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Skills

  • Business Development
  • Supply chain optimization
  • Communications
  • Operational efficiency
  • Time management
  • Business operations
  • Negotiation
  • Relationship development
  • Business Planning
  • Business Administration

Work Experiences

  • Achieved results over 16 years.
  • Reduced workflow inconsistencies by recruiting and hiring capable employees.
  • Achieved President's Club for outstanding safety compliance by maintaining perfect vehicle inspection records for safety audits.
  • Manufacturing service agreements and quality standards were negotiated by me.
  • Oversaw quality programs aimed at reducing late compliance activities.
  • Led the company to a successful product launch and growth by developing an initial product roadmap and go-to-market strategy.
  • Oversaw a group of 9 initiative associates who dealt with the department's daily and complex requirements.
  • Increased employee morale and decreased turnover by 17%.
  • Achieved 49% uplift in fuel efficiency.
  • Achieved a system sustainability certification.

Summaries

  • Rental Car Manager is a multi-talented Rental Car Manager who is consistently rewarded for planning and operational improvements.
  • Motivated method manager with a track record of best practices and operations in the Miscellaneous.
  • Offering a can-do attitude and a track record of success in coordinating and monitoring operations across multiple departments.
  • Encouragement manager and analytical problem-solver with abilities in team building, leadership, and motivation, as well as strong customer relations and relationship-building skills.
  • Recognized for successfully turning around a struggling company's operations in order to achieve long-term growth.
  • Rental Car Manager who is proactive and meticulous, with over 2 years of experience in the standard industry.
  • Bringing 7 years of industry experience to Harbor & Co., and ready to take on a challenging, growth-oriented role.
  • Professional who is both energetic and poised.
  • Multi-tasking manager with a reputation for fostering a positive work environment and high-performing teams.
  • Professional with over 6 years of experience as a manager for a $16 the past year revenue-generating company.

Accomplishments

  • Negotiated new long-term contracts with automotive vendors, resulting in over 7% savings in vehicle maintenance costs.
  • Revitalized customer loyalty programs using data-driven strategies, leading to a 15% increase in member retention.
  • Trained branch staff on new customer engagement techniques that increased up-sale opportunities, boosting sales revenue by 18%.
  • Streamlined fleet operations across multiple locations, reducing downtime by 5 days across sites and maximizing fleet usage.
  • Documented and resolved category which led to method.
  • Revamped scheduling protocols for vehicle maintenance, cutting unplanned service outages by 43% and improving overall fleet availability.
  • Implemented inventory management system that reduced out-of-stock vehicles during peak periods, leading to a 61% increase in customer satisfaction.
  • Established a feedback loop with vendors to improve turnaround times for spare parts, thereby reducing repair time by 10 hours.
  • Authored process improvements that resulted in more efficient inventory check-ins, reducing vehicle mismatch errors by 47%.
  • Managed a car rental fleet of 7 vehicles, achieving full utilization across rental locations during peak occupancy.

Affiliations

  • Jaycees
  • Auto Care Association
  • Society of Fleet Supervisors
  • Car Rental Executive Network
  • National Business Travel Association
  • Association of Car Rental Industry Systems Standards (ACRISS)
  • Traffic Club of Raleigh – transportation and logistics networking
  • National Association for Professional Women – diversity and leadership affiliation
  • National Rental Car Association
  • Professional Association for Customer Engagement (PACE)

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Conflict Resolution and Mediation Certificate from system
  • Certified Safety Professional (CSP) by the Board of Certified Safety Professionals (BCSP)
  • Certified Customer Experience Professional (CCXP) by Customer Experience Professionals Association
  • Certified Customer Service Manager (CCSM) by the Business Training Institute
  • Certified Logistics Associate (CLA) by initiative
  • Advanced Sales Management Certification from process
  • Apple Certified Associate (ACA)
  • Google Certified Professional Cloud Architect
  • First Aid/CPR Certified

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