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Skills

  • De-escalation techniques
  • Customer service
  • Communications
  • Client advocacy
  • Cross-Agency Collaboration
  • Conflict mediation and resolution
  • First Aid/CPR
  • Operational improvement
  • Resource allocation
  • Case management collaboration

Work Experiences

  • Investigated, compiled, and modeled information for detailed project proposals.
  • Collaborated with local law enforcement for emergency response drills, improving shelter staff readiness for crises by 22%.
  • Achieved a 34% reduction in costs.
  • Had an excellent attendance record and was always on time for work.
  • Assisted those without personal transportation.
  • Developed and implemented plans and protocols for ongoing research, special projects, and testing protocols.
  • Conducted regular patrols.
  • Achieved results within three years.
  • Collaborated with initiative customers to determine their needs and deliver program service.
  • Collaborated with program to raise awareness of shelter services.

Summaries

  • Collaborative professional working closely with system to increase shelter engagement by 69% through targeted community outreach efforts.
  • Within Miscellaneous, senior Shelter Monitor and outstanding performer in client relations and strategic planning.
  • Coordinated 11 weekly mental health sessions.
  • Boosted morale.
  • Costs were consistently reduced while profits were increased.
  • Clear understanding of budget management and strategic planning as well as process improvement training.
  • Working in a laboratory and field setting, supervising team activities, projects, and equipment is second nature to me.
  • Shelter Monitor is a multi-talented Shelter Monitor who is consistently rewarded for planning and operational improvements.
  • Adhered to Austin safety guidelines.
  • Contributed to shelter expansion projects.

Accomplishments

  • Volunteered to work overtime during emergency situations, providing uninterrupted support and essential shelter services to at-risk individuals.
  • Collaborated with case management team to streamline individualized care plans focused on housing and employment services for residents.
  • Streamlined shelter intake processes, reducing check-in times by 85% and increasing efficiency for emergency admissions.
  • Collaborated with housing authorities to expedite permanent accommodation placements, reducing the average stay duration by 74%.
  • Assisted in preparing grant proposals to secure $69,000 in additional funding to expand shelter services and improve resident accommodations.
  • Provided training on emotional intelligence to 18 team members, improving their ability to manage crises and support residents’ well-being.
  • Consistently exceeded performance benchmarks set forth by senior management, including intake accuracy, resolution time, and conflict management.
  • Tracked resident activity logs in Jira, improving accuracy of reports by 32% for management and auditing purposes.
  • Mentored and coached 8 shelter staff on best practices for resident care, significantly increasing team morale and operational performance.
  • Documented and resolved process which led to initiative.

Affiliations

  • American Society of Safety Professionals
  • American Public Health Association Homelessness Section (APHA)
  • Certified Homeless Program Manager Initiative by Meridian
  • Jaycees
  • Association of Information Technology Professionals
  • National Low Income Housing Coalition (NLIHC)
  • Community Health Workers Network of the Southeast
  • Community Support Personnel Certification – initiative
  • Board of Directors – Local Shelter/Interim Housing Collaborative
  • Project Management Institute

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Nonviolent Crisis Intervention Certification (CPI)
  • Cisco Certified Network Associate (CCNA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Domestic Violence Advocate (CDVA) by Vantage
  • Certified First Responder (CFR) by Vantage
  • Certified in Trauma-Informed Care (TIC) by Brightline
  • CPR and First Aid Certification by American Red Cross
  • Certified Crisis Intervention Specialist (CCIS) by Meridian
  • Trauma-Informed Care and Practice Certification by Ironclad Systems

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