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Skills

  • Team building
  • Communications
  • Incident reporting
  • Research Planning
  • Emergency shelter operations
  • Community Resource Networking
  • Case management collaboration
  • Problem resolution
  • Cultural competency
  • Client service orientation

Work Experiences

  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Oversaw the delivery of program project by framework team, which resulted in process.
  • Assisted 16 extra individuals per night.
  • Collaborated with case managers.
  • Saved $11 by putting in place cost-cutting measures that addressed long-standing issues.
  • Adhered to intake criteria.
  • Achieved results within three years.
  • Assessed the work of team members for quality, ethics, and adherence to project specifications.
  • Built strong working relationships with 18 local non-profits.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.

Summaries

  • Adept at monitoring and maintaining cleanliness of shelter amenities, quickly addressing any operational complaints to foster a comfortable living experience for all residents.
  • Compassionate and detail-oriented Shelter Monitor who effectively led a team of 8 volunteers, ensuring efficient and safe shelter operations during method shifts.
  • Team-oriented leader who achieves program objectives by collaborating with both technical and non-technical team members.
  • Shelter Monitor with 18 years of successful process improvement and risk assessment experience.
  • Capable of developing and implementing natural resource management protocols and plans.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Experienced in coordinating team members, materials, and tools to complete tasks.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Achieved zero safety violations over several months.
  • Collaborative professional working with system.

Accomplishments

  • Supported the implementation of resident wellness programs that resulted in a 35% increase in participation in daily activities.
  • Documented and resolved process which led to initiative.
  • Volunteered to work overtime during emergency situations, providing uninterrupted support and essential shelter services to at-risk individuals.
  • Delivered ongoing mental health support by connecting residents to counseling and therapeutic services, improving overall community mental well-being.
  • Collaborated with case management team to streamline individualized care plans focused on housing and employment services for residents.
  • Led team efforts to conduct quarterly quality assessments, ensuring shelter facilities met or exceeded standards in cleanliness, safety, and occupancy.
  • Provided training on emotional intelligence to 18 team members, improving their ability to manage crises and support residents’ well-being.
  • Intervened in 3 emergency behavioral situations, de-escalating conflicts through dialogue and connecting individuals to necessary support.
  • Consistently exceeded performance benchmarks set forth by senior management, including intake accuracy, resolution time, and conflict management.
  • Collaborated with housing authorities to expedite permanent accommodation placements, reducing the average stay duration by 74%.

Affiliations

  • Association for Computing Machinery
  • Council on Accreditation for Homeless Shelters
  • Board Member, Local Shelter Advocacy Group or Commission
  • National Association for the Education of Homeless Children and Youth (NAEHCY)
  • National Association of Social Workers (Shelter Programs Division)
  • International Association of Administrative Professionals
  • Accredited Shelter Operations Supervisor (ASOS) Certification
  • American Society of Safety Professionals
  • Board of Directors – Local Shelter/Interim Housing Collaborative
  • Member, Crisis Intervention Team Specialist Association (CITSA)

Certifications

  • Certified Human Services Professional (CHSP) by process
  • Certified Child and Family Social Worker (CFSW) by Northwind
  • Building Security and Safety Protocols Certification by Lakeside Partners
  • Certified in Trauma-Informed Care (TIC) by Brightline
  • Certified Homelessness Outreach Specialist (CHOS) by Beacon Labs
  • Certified Peer Support Specialist (CPSS) by program
  • Compassion Fatigue and Stress Management Certification by system
  • Project Management Professional (PMP)
  • Workplace Hazardous Materials Information System (WHMIS) Certificate
  • SHRM Senior Certified Professional (SHRM-SCP)

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