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Skills

  • Supervision
  • Regulatory compliance
  • Organization
  • Customer service
  • MS Office
  • Scheduling
  • Operational improvement
  • Process improvement
  • Action Item Follow-Up
  • Policy and procedure modification

Work Experiences

  • Kept accurate, current, and compliant financial records by monitoring and addressing variances.
  • Assisted the Office Manager in managing internal communications.
  • By automating client correspondence, record tracking, and data communications, I was able to improve office operations.
  • Achieved a 35% increase in employee satisfaction.
  • Collaborated with facilities management.
  • Established and developed a highly efficient and dependable administrative team by providing ongoing coaching and motivation and fostering career advancement.
  • Assisted in managing HR processes.
  • Acted as the primary liaison between the Office Manager and human resources teams to ensure effective project coordination and communication.
  • Improved the organization's payment collection, AP/AR, deposit, and recordkeeping systems.
  • Adhered to compliance guidelines.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Commended for consistently driving team success through strict adherence to company procedures and effective employee training.
  • Accomplished in report preparation for executives.
  • Independently solved problems and kept teams on task to handle a variety of business requirements.
  • Personal Assistant to the Office Manager with 4 years of successful data analysis and team leadership experience.
  • Personal Assistant to the Office Manager who is self-motivated and has demonstrated leadership, organizational, and customer service skills.
  • Supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership, organized and efficient Personal Assistant to the Office Manager.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved a 56% increase in document retrieval speed.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.

Accomplishments

  • Developed and maintained a comprehensive inventory system, reducing office supply discrepancies by 42%, helping maintain smooth day-to-day operations.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with cross-functional teams to align meeting schedules, reducing conflicts by 79%.
  • Restructured office workflows to support remote work capabilities, reducing time spent on manual processes by 49%. Resulted in Innovation Award for innovation.
  • Implemented time-saving automation software for appointment tracking, reducing administrative workload by 35% weekly.
  • Streamlined communication between departments, leading to a 37% reduction in turnaround time for urgent tasks.
  • Acted as the first point of contact for internal and external communications, cutting response times to client inquiries by 55%, improving communication efficiency.
  • Resolved product issue through consumer testing.
  • Spearheaded the transition to a paperless office, reducing physical storage costs by 7 annually.
  • Led the integration of Tableau systems, significantly reducing manual scheduling work by 19%.

Affiliations

  • American Marketing Association
  • Business Networking International (BNI)
  • National Notary Association (NNA)
  • HubSpot Academy Six Sigma
  • Meeting Professionals International (MPI)
  • Certified Professional Secretary (CPS) Program - IAAP
  • Administrative Assistants and Office Managers Facebook Group
  • Jaycees
  • QuickBooks ProAdvisor Network
  • Society of Women Engineers

Certifications

  • Project Management Professional (PMP) – procedure
  • Advanced Certificate in Business Communication – standard
  • Certified Customer Service Manager (CCSM) – metric
  • Microsoft Office Specialist (MOS) – Expert in Tableau Suite 2016
  • Certified Professional Resume Writer (CPRW) – metric
  • Certified Office Ergonomics Specialist (COES) – category
  • Salesforce
  • Business Writing & Editing Certification – Harbor & Co.
  • Certification in Bookkeeping – method
  • Certified Executive Assistant (CEA) – Beacon Labs

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