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Skills

  • First-Time Fix Rate Improvement
  • Programming
  • Installation of Workday systems
  • Customer satisfaction management
  • Installation and maintenance
  • Hardware and software installation
  • Customer training
  • Safety procedures
  • Oxygen and aircraft utility systems
  • Workflow management

Work Experiences

  • Addressed frequent troubleshooting issues.
  • Talked with customers about service options and recommended them, as well as explaining the costs.
  • Collaborated well with my colleagues to prioritize incoming incidents and requests.
  • Maintained and updated desktop hard drive images for several hospital departments based on job functions and software requirements.
  • Talked to customers about service options and recommended them, as well as explaining the costs.
  • Used Power BI to keep track of automatic and self-generated service tickets, resulting in a 7% increase in efficiency and a 14% increase in customer service feedback scores.
  • Achieved Outstanding Service Award for excellence in customer service.
  • Completed installations of Microsoft Excel at 3 client sites within the expected timeline and budgetary constraints.
  • Evaluated operating conditions and made adjustments to improve performance and extend the life of the equipment.
  • Collaborated with cross-functional teams to ensure seamless integration of new Adobe Creative Suite with existing IT infrastructure.

Summaries

  • Graphic Design Specialist with a broad skill set, including collateral design, web design, and project management, who is focused on meeting deadlines.
  • Planning, coordinating, and executing preventive and unscheduled maintenance on a variety of aircraft models is a strong suit.
  • Japanese and Spanish are both fluent.
  • Skilled at approaching problems in novel ways to come up with novel solutions.
  • Reliable Maintenance Worker with experience using floor polishers, moving heavy furniture, and repairing roofs and ceilings in a safe manner.
  • Knowledge of standard industry hardware and materials, as well as a desire to learn more.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Field Service Technician at the entry level pursuing a degree in Telecommunications and Wireless.
  • Field Service Technician with quality assurance is ready to take on a challenging role in data analysis maintenance.
  • Field Service Technician with 17 years of successful stakeholder engagement and risk assessment experience.

Accomplishments

  • Enhanced predictive maintenance protocols, increasing equipment uptime by 32% and reducing unscheduled repairs significantly.
  • System Design: Conceptualized and designed metric that resulted in procedure.
  • Collaborated with team of 3 in the development of process.
  • Resolved technical issues for 4 clients daily, consistently achieving a 34% satisfaction rating across all locations.
  • Installed complex Adobe Creative Suite in Raleigh, cutting average installation time by 9 hours per job.
  • Assisted in the rollout of field service training sessions, leading to network-wide adoption of diagnostic procedures and boosting team capabilities by 68%.
  • Tracked project budgets continuously and resolved discrepancies before issues occurred, effectively saving over $15.
  • Product Development: Worked on scalability and optimization of production environment.
  • Standardized field reports using standard, which increased data consistency and reduced downtime between service requests by 5 hours.
  • Process Improvement: Collaborated with framework to ensure smooth work flow and efficient organization operations.

Affiliations

  • Toastmasters
  • Society of Maintenance and Reliability Professionals (SMRP) - 2023
  • Professional Development Group - Certified Maintenance Practitioners Network
  • Certified Maintenance & Reliability Technician (CMRT) - 2022
  • Membership in the American Society of Mechanical Engineers (ASME) - 2022
  • Association of Information Technology Professionals
  • Professional Certification in Field Service Analytics - 2020
  • Certified Technology Specialist (CTS) designation - 2016 through AVIXA
  • Association for Service Professionals in Europe (ASPE) - 2015
  • Field Service Technician Network - 2024

Certifications

  • Building Automation Systems Certification by AABC Commissioning Group (ACG)
  • CompTIA A+ Certification
  • Salesforce
  • ServSafe
  • Project Management Professional (PMP)
  • Microsoft Certified Solution Developer
  • Certified in the Governance of Enterprise IT (CGEIT)
  • Certified Electronics Technician (CET) by ETA International
  • Certified Industrial Maintenance Technician (CIMT)
  • CompTIA Certified Technical Trainer (CTT+)

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