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Skills

  • Cash flow predictability and planning
  • MS Office
  • MRI accounting software
  • Property tours and inspections
  • Problem resolution
  • City and county regulations
  • Financial budgeting and reporting
  • Vendor relationship management
  • Project organization
  • Operational improvement

Work Experiences

  • Evaluated and recommended changes in rental pricing strategies to stay competitive in the market.
  • Achieved Innovation Award for consistently maintaining the highest tenant retention rates in the 2018 fiscal year.
  • Achieved Top Performer.
  • Achieved results over 2023 months.
  • Avoided fines or violations.
  • Achieved results within 2023 months.
  • Communicated with municipal codes enforcement and ensured property met local compliance standards, avoiding fines or violations.
  • Promptly and appropriately handled tenant complaints, bringing in repairmen and other support services as needed.
  • Analyzed and evaluated financial statements on a monthly and quarterly basis.
  • Collaborated with senior management to create a risk management strategy that reduced insurance costs by 52%.

Summaries

  • Property manager and licensed real estate professional with 18 years of industry experience.
  • Based on regular feedback surveys.
  • Achieved a 47% annual reduction in major repairs.
  • Clear understanding of risk assessment and performance reporting as well as cross-functional collaboration training.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Onsite Apartment Manager is a multi-talented Onsite Apartment Manager who is consistently rewarded for planning and operational improvements.
  • Inspections are organized, issues are resolved, and vendor management is delivered.
  • Accomplished Onsite Apartment Manager.
  • Adept Onsite Apartment Manager.
  • Strengths in budget management and strategic planning backed up by Miscellaneous training.

Accomplishments

  • Partnered with local businesses to create resident discount programs, boosting tenant satisfaction and community engagement.
  • Conducted regular staff training to ensure knowledge of property management software, resulting in 57% more efficient leasing processes.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed and maintained relationships with contractors and vendors, securing better pricing and improved service quality, which reduced maintenance expenses by 62% over 2015 months.
  • Facilitated community events such as category, increasing tenant engagement and retention by 63% over 2018.
  • Documented and resolved framework which led to process.
  • Improved rent collection processes, reducing delinquencies by 66% and ensuring consistent cash flow.
  • Developed a tenant retention strategy, reducing tenant turnover by 48% and increasing long-term leases in 2016.
  • Designed and implemented online tenant portals for payments and maintenance requests, reducing in-office inquiries by 24% over 2023 months.
  • Utilized market analysis to adjust rent prices by 85% in line with local trends, ensuring competitive positioning for the property and maximizing occupancy rates.

Affiliations

  • International Facility Management Association (IFMA)
  • National Affordable Housing Management Association (NAHMA)
  • Property Management Institute (PMI)
  • National Association of Social Workers
  • Society of Human Resource Management
  • International Association of Administrative Professionals
  • Association for Computing Machinery
  • Certified Apartment Portfolio Supervisor (CAPS) Certification
  • Real Estate Investment Network (REIN)
  • Institute of Real Estate Management (IREM)

Certifications

  • Certified Property Manager (CPM) – initiative
  • Low-Income Housing Tax Credit (LIHTC) Compliance Certification - National Association of Home Builders (NAHB)
  • Risk Management Certification for Property Managers - National Association of Residential Property Managers (NARPM)
  • Certified Green Property Manager (CGPM) - National Affordable Housing Management Association (NAHMA)
  • Certified Occupancy Specialist (COS) - National Center for Housing Management (NCHM)
  • Affordable Housing Property Manager - National Affordable Housing Management Association (NAHMA)
  • Certified Maintenance Technician (CMT) - Maintenance Training Solutions
  • SHRM Senior Certified Professional (SHRM-SCP)
  • OSHA 30-Hour Certification – Construction Safety and Health
  • Real Estate License - program

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