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Skills

  • Sandwich preparation
  • Cleaning and organization
  • Team building
  • Stocking and replenishing
  • Event planning and coordination
  • Customer satisfaction improvement
  • MS Office
  • CRM management (Asana)
  • Client retention strategy
  • First Aid/CPR

Work Experiences

  • Achieved a 27% sales lift in seasonal items.
  • Prepared meats, vegetables, and condiments for service using standard and initiative kitchen gadgets.
  • Achieved results within the first 10 months.
  • Taught team members how to follow instructions when making sandwiches and other foods.
  • Accelerated onboarding time by 68%.
  • Coached team members on upselling strategies.
  • Coached team members on cross-selling and upselling strategies, contributing to a $183,000 increase in average transaction value.
  • Assumed leadership during peak hours, ensuring efficient operations and minimizing customer wait time by 63%.
  • Provided exceptional service, as evidenced by numerous positive Yelp reviews.
  • Balanced operational responsibilities with sales, consistently meeting or exceeding individual monthly sales goals by 76%.

Summaries

  • Consistently drove sales results.
  • Personable fast food employee with a track record of cultivating customer satisfaction and loyalty.
  • Proficient in the use of standard and initiative kitchen equipment.
  • Eager to contribute stakeholder engagement and risk assessment to the Brightline team and add value.
  • Eager to put my strong food handling skills and aptitude for team leadership to use.
  • Built strong relationships.
  • Balanced client service with operational demands.
  • Collaborative leader who partnered with corporate and store management to launch framework, leading to improved team efficiency and client satisfaction.
  • Dedicated Estee Lauder Counter Manager with 4 years of fast food industry experience.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Assumed a leadership role during peak business hours, streamlining customer flow and reducing wait times by 66%, thus enhancing overall customer experience.
  • Documented and resolved program which led to initiative.
  • Improved team sales productivity by 75% through focused coaching on advanced sales techniques and skincare consultations.
  • Boosted sales revenue by implementing a tailored skincare consultation model, exceeding key sales targets by 35% within the first 4 months.
  • Maintained consistent knowledge updates for the team through daily product briefings, ensuring a 37% knowledge retention rate for new hires.
  • Introduced an interactive customer feedback system, which led to significant improvements in customer satisfaction and a 78% retention rate increase.
  • Collaborated with cross-functional teams to develop promotional campaigns, increasing seasonal product sales by 66% over the prior year.
  • Monitored and analyzed sales data for monthly reporting, identifying trends that led to a 72% boost in conversion rates in 18 months.
  • Worked alongside regional management to elevate the department’s operational processes, decreasing downtime between sales by 55%.
  • Developed and deployed upselling techniques, resulting in a 32% higher sales of premium-tier products, outpacing initial year-over-year projections.

Affiliations

  • Certified Fashion Makeup Artist OSHA
  • Global Entrepreneurs Collective - Beauty Industry Chapter
  • Certified Sales and Customer Service Expert CPA
  • Association for Computing Machinery
  • Beauty Industry Leadership Forum Participant
  • International Spa Association (ISPA)
  • Freemason
  • National Retail Federation Sales Certification
  • American Society of Safety Professionals
  • National Retail Federation (NRF)

Certifications

  • Certified Retail Sales Professional (CRP) from category 2023
  • Sales Performance Optimization Masterclass Certificate Ironclad Systems 2021
  • Masterclass in Customer Service Excellence for Retail 2015
  • Certified Business Analysis Professional (CBAP)
  • ServSafe
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Project Management Professional (PMP)
  • Cosmetic Chemist Liaison Certification from the Society of Cosmetic Chemists (SCC) 2023
  • Cosmetic Executive Women (CEW) Beauty Certification 2021
  • CompTIA Security+

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