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Skills

  • Inspection reviews
  • Data Management
  • Interpersonal and written communication
  • Disaster Recovery Planning
  • Systems Integration
  • Process improvement
  • MS Office
  • Complex troubleshooting
  • Relationship development
  • Budgets

Work Experiences

  • Increased productivity by 6% by automating data collection activities.
  • Resolved issues with LAN, WAN, and voice system operational components.
  • Provided excellent customer service and support through the helpdesk.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Used automated and coordinated to analyze and resolve LAN, VPN, and wireless connectivity issues.
  • Developed document management protocols and presented them to management for their approval.
  • Worked with clients to determine their needs and develop software and hardware solutions that met those needs.
  • Architected a modular platform.
  • Wrote manuals and led 5 training sessions to help coworkers learn about new systems and troubleshooting procedures.
  • Automated tasks to save money on labor and boost productivity.

Summaries

  • Lead Systems Engineer with 13 years of successful client relations and quality assurance experience.
  • Individual who is resilient and well-versed in Workday and Asana.
  • Strategic Mechanical Engineer with 7 years of experience in product design projects.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Dedicated to learning, growing, and succeeding in Computers Software.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Troubleshooting technical issues for 14 internal and external clients is a proven track record.
  • Dedicated to advancing the company's technology mission through hard work and adherence to company values.
  • Inventive and resourceful, with a knack for solving problems.
  • Senior Systems Engineer with 6 years of experience installing, configuring, and maintaining networks and infrastructure.

Accomplishments

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Automated key systems monitoring processes, resulting in a 83% reduction in manual oversight and allowing redeployment of resources toward core business initiatives.
  • Modernized core business applications by migrating to ServiceNow, reducing system latency by 50% and increasing uptime to 82%.
  • Implemented predictive analytics on system performance, enabling proactive scaling decisions and reducing downtime by process annually.
  • Collaborated with senior leadership on strategic system architecture initiatives, resulting in Summit Group's growth of 54% in user engagement.
  • Spearheaded performance analysis and scaling efforts, leading to a 17% system improvement during high traffic periods.
  • Improved system uptime by 46% over the past year through optimization of server architecture and proactive incident management.
  • Enabled Summit Group to achieve Scrum Master by designing and establishing information security management processes, reducing security incidents by 48%.
  • Outlined and spearheaded the execution of a data migration strategy that reduced manual processing by 39% and enhanced operational accuracy by 33%.

Affiliations

  • Freemason
  • Association of Information Technology Professionals
  • Engineers Without Borders (EWB)
  • American Society of Safety Professionals
  • Association for Information Systems (AIS)
  • Certified Information Systems Security Professional (CISSP) Alumni Group
  • DevOps Institute
  • Women in Technology International (WITI)
  • American Institute of Aeronautics and Astronautics (AIAA)
  • Agile Project Leadership Network (APLN)

Certifications

  • Certified Information Security Manager (CISM)
  • Certified Business Analysis Professional (CBAP)
  • CompTIA Network+
  • Google Cloud Professional Cloud Architect
  • Apple Certified Associate (ACA)
  • Cisco Certified Internetwork Expert (CCIE)
  • SHRM Certified Professional (SHRM-CP)
  • Cisco Certified Network Associate (CCNA)
  • CompTIA Advanced Security Practitioner (CASP+)
  • Certified Data Center Management Professional (CDCMP)

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