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Skills

  • Newsletters production and distribution
  • Press kit support and production
  • Multimedia Content Creation
  • Problem resolution
  • Police and fire procedures
  • Presentation of communication results to leadership
  • Email marketing campaign management
  • Crisis communication management
  • Cross-functional team collaboration
  • Organization

Work Experiences

  • Contributed to the editorial planning process, producing high-quality content that aligned with organizational goals and received a Excellence Award for communications excellence.
  • Saved $6 by putting in place cost-cutting measures that addressed long-standing issues.
  • Conducted media training sessions with senior leaders to improve their presentation skills, increasing their media coverage effectiveness by 40%.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Conducted post-event communication evaluations.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Assisted in the development of internal guidelines and policies for an organization-wide communication strategy, enhancing clarity in workflows by 45%.
  • Assisted in developing internal guidelines and policies.
  • Assisted in crisis communication management.
  • Authored articles and blog posts on key company initiatives.

Summaries

  • Achieved a 63% boost in overall interaction.
  • Adept at managing employee relations.
  • Within Military, senior Junior Communications Officer and outstanding performer in budget management and strategic planning.
  • Clear understanding of budget management and strategic planning as well as performance reporting training.
  • Recognized on a regular basis for outstanding performance and contributions to the Military industry's success.
  • Communications expert proficient in multi-channel strategies, driving a 50% boost in web traffic through innovative digital communication strategies. Experienced in managing crisis communication to minimize reputational damage.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Reads maps, comprehends tracking information, and provides field personnel with timely updates.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Assisted in tracking competitor communication strategies, which informed the team's approach and led to a competitive advantage in program.
  • Worked cross-functionally to establish best practices for email marketing efforts, improving click-through rates by 36%.
  • Ran A/B testing on newsletters and email campaigns, optimizing open rates by 24%.
  • Supported the creation of a crisis communication plan that reduced response time by 14 hours.
  • Monitored online reputation management efforts, ensuring brand sentiment remained positive across all platforms by 41%.
  • Prepared detailed reports that provided insights on media campaign performance, resulting in enhanced targeting strategies.
  • Maintained internal communication channels, improving knowledge sharing for 10 employees.
  • Worked with the video production team to develop content that increased viewership by 10% across Microsoft Excel.
  • Crafted personalized outreach emails for program, leading to a 46% increase in participation/customer conversion.
  • Authored and distributed press releases that captured attention from 15 major publishers, increasing media coverage by 85%.

Affiliations

  • Women in Communications and Technology (WCT)
  • Project Management Institute
  • Public Relations and Communications Association (PRCA)
  • Jaycees
  • World Communication Forum Association (WCFA)
  • National Communication Association (NCA)
  • Association for Supply Chain Management (APICS)
  • First Draft News
  • Creative Communications Club
  • Society of Human Resource Management

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Project Management Professional (PMP)
  • Email Marketing Certification by HubSpot
  • Advanced Social Media Strategy Certification (ASMS) by Hootsuite Academy
  • ServSafe
  • Adobe Certified Professional in Visual Design
  • Media Communications Certification Summit Group
  • Certified Public Accountant (CPA)
  • HubSpot Social Media Certification
  • Google Ads Display Certification

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