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Skills

  • Computer-aided dispatching
  • Relationship development
  • Media Interview Preparation
  • Blog post writing and optimization
  • Audience growth through targeted campaigns
  • Business operations
  • Collaboration with senior-level management
  • Copywriting for Digital Platforms
  • Internal Communication Strategy Development
  • Content performance tracking and analytics

Work Experiences

  • Adjusted campaign messages.
  • Contributed to team efficiency improvement of 56% %.
  • Contributed to an uptick in user visits by 57% annually.
  • Increased productivity by ensuring prompt emergency response with no delays in service delivery.
  • Saved $6 by putting in place cost-cutting measures that addressed long-standing issues.
  • Achieved a 56% increase in positive client feedback.
  • Conducted post-event communication evaluations.
  • Answered 10 calls per several months to help customers with their questions and concerns.
  • Collaborated with cross-functional teams to implement internal communication campaigns that improved employee satisfaction by 59%.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.

Summaries

  • Dedicated to learning, growing, and succeeding in Military.
  • Communications Officer with a strong foundation in content strategy and cross-functional team collaboration, specializing in internal communications that boosted employee satisfaction by 84%. Experienced in email marketing and newsletter production reaching a 77% open rate.
  • Adept public relations manager with a background in organizing media interviews and press conferences. Successfully increased positive media coverage by 19%, building a favorable brand reputation.
  • Achieved 61% audience growth.
  • Costs were consistently reduced while profits were increased.
  • Achieved 58% growth in web traffic.
  • Successful in maintaining caller calm and gathering necessary information to aid police and other first responder actions.
  • Boosted employee satisfaction by 45%.
  • Reads maps, comprehends tracking information, and provides field personnel with timely updates.
  • Adept at managing internal campaigns.

Accomplishments

  • Assisted in tracking competitor communication strategies, which informed the team's approach and led to a competitive advantage in program.
  • Monitored and reported on media coverage, allowing course adjustments that improved campaign ROI by 43%.
  • Organized communications training sessions for employees, leading to a 44% improvement in their understanding of company messaging.
  • Partnered with the graphics team to enhance the visual design of online content, boosting content shareability by 16%.
  • Utilized social listening tools to analyze feedback, contributing to a 23% improvement in audience engagement.
  • Maintained internal communication channels, improving knowledge sharing for 10 employees.
  • Developed press releases distributed to 18 media contacts, leading to an increase in media mentions by 47%.
  • Prepared detailed reports that provided insights on media campaign performance, resulting in enhanced targeting strategies.
  • Crafted personalized outreach emails for program, leading to a 46% increase in participation/customer conversion.
  • Monitored online reputation management efforts, ensuring brand sentiment remained positive across all platforms by 41%.

Affiliations

  • Media Relations Professionals of America (MRPA)
  • Creative Communications Club
  • Association for Supply Chain Management (APICS)
  • National Association of Social Workers
  • International Council of Nurses
  • American Medical Informatics Association
  • Society of Women Engineers
  • Public Relations Society of America (PRSA)
  • World Communication Forum Association (WCFA)
  • Lions Club

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Google Ads Display Certification
  • Facebook Blueprint Certification
  • Adobe Certified Professional in Visual Design
  • Apple Certified Associate (ACA)
  • Certified Public Accountant (CPA)
  • SEO Fundamentals Certification by SEMrush
  • Corporate Communication Certificate Cedar Works
  • Certified Public Accountant

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