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Skills

  • Team Leadership
  • Dinner service planning
  • Table arrangements
  • Problem resolution
  • User interface understanding
  • Data entry
  • Data Management
  • Budgets
  • Public speaking
  • Project organization

Work Experiences

  • Used QuickBooks to accurately enter data into a batch ticketing system.
  • Won
  • Worked with the parts department to get the parts I needed.
  • Kept track of the dining room's inventory and replenished it as needed.
  • Bussed tables, cleared, cleaned, and set tables quickly to facilitate table turns during high-volume periods.
  • Kept track of everything.
  • Successfully led key projects that yielded a process.
  • Removed trash and debris from the dining area to keep the rooms clean and fresh for guests.
  • Responded quickly to customer concerns and resolved process issues using vendor management and risk assessment.
  • Provided management with process updates on renewal progress, at-risk renewals, and renewal forecasts.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Maintain a clean environment by keeping tables and floors clean, keeping supplies stocked, and delivering requested items quickly.
  • Team player who excels at collaborating with hardware and software experts to create a cohesive and successful design.
  • Looking for a challenging new role with a growing team where I can apply my expertise and extensive experience in software engineering.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Ability to serve customers and increase loyalty while keeping dining rooms ready for any situation.
  • Dedicated to learning, growing, and succeeding in Food and Beverage.
  • Prepared to contribute skills and knowledge to help the team succeed and improve customer satisfaction by providing effective dining support.
  • With diligence and attention to customer needs, familiar with category operations and prepared to enhance Lakeside Partners success.
  • Adept at managing special events.

Accomplishments

  • Integrated
  • Achieved 16% reduction in spill incidents by implementing a tray-balancing technique, enhancing safety during peak hours.
  • Created a standardized cleaning checklist used by staff to reduce variability between table resets, resulting in consistent turnovers during rush periods.
  • Consistently received customer praise for quick service, averaging 65% satisfaction rating for handling large groups with special requests.
  • Recommended
  • Balanced multiple table clearing and resetting tasks in a fast-paced environment, reducing bottle-necking during the busiest service periods by 39%.
  • Contributed to the successful execution of category by assisting in preparations, increasing customer capacity by 13% during the event.
  • Represented
  • Design: Responsible for creative design for prominent metric.
  • Process Improvement: Created new departmental procedures manual. Assessed organizational training needs.

Affiliations

  • Food & Beverage Management Association
  • Association for Supply Chain Management (APICS)
  • Member of the Hospitality and Culinary Arts Club at Denver
  • Association of Professional Dining Room Attendants (APDRA)
  • Association of Information Technology Professionals
  • American Society of Safety Professionals
  • American Marketing Association
  • Certified Busser Level through standard
  • Board of Directors Member, Restaurant & Hospitality Workers Association, 2018
  • Environmental Dining Sustainability initiatives

Certifications

  • Apple Certified Associate (ACA)
  • Customer Service and Waitstaff Training Certification initiative
  • Food Safety Manager Certification Vantage
  • Basic Kitchen Operations Certification - framework
  • ANSI Accredited Food Handler Certification Ohio
  • Cisco Certified Internetwork Expert (CCIE)
  • Salesforce
  • Hospitality Communication Skills Certification Northwind
  • SHRM Senior Certified Professional (SHRM-SCP)
  • SHRM Certified Professional (SHRM-CP)

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