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Skills

  • Supervision
  • Advanced scheduling methodologies
  • Project organization
  • Conflict de-escalation
  • MS Office
  • Cross-Department Communication
  • Route optimization
  • Complaint resolution
  • Team management
  • Regulatory compliance

Work Experiences

  • Achieved results within 2022.
  • Achieved 82% years without driver violations.
  • Achieved resolution within 9 business days.
  • Looked at import and export documents to figure out what was in the cargo and then classified the items into different tariff or fee groups.
  • Achieved a 25% resolution rate.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Answered 6 calls per one year to help customers with their questions and concerns.
  • Adapted to fluctuating service requirements.
  • Cut down delivery delays by an average of 9 minutes.

Summaries

  • Strengths in project management and performance reporting backed up by Miscellaneous training.
  • Adaptable Dispatcher known for streamlining workflows.
  • Achieved a 69% reduction in logistics costs.
  • Achieved 28% reduction in late delivery occurrences.
  • Adhered to on-time delivery KPIs.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved 57% years of zero operational violations.
  • Costs were consistently reduced while profits were increased.
  • Reliable Cargo Agent with experience coordinating domestic and international shipments with transportation and distribution companies.
  • Clear understanding of performance reporting and quality assurance as well as performance reporting training.

Accomplishments

  • Collaborated with the IT department to implement dispatch management technologies, improving response times to delivery changes by 48% seconds.
  • Served as the main point of contact for escalation handling between drivers and customers, resolving 14 disputes per month with a 27% success rate.
  • Successfully coordinated high-volume deliveries during seasonal peak times, ensuring a 46% improvement in on-time completion rates.
  • Reduced average fuel consumption by 50% by optimizing delivery routes over a 2022-month period, resulting in cost savings of 12.
  • Maintained constant communication with drivers, updating them on traffic or weather changes, resulting in 70% fewer late deliveries.
  • Developed a real-time dispatch tracking system, allowing for adjustments to be communicated to drivers within 10 minutes, reducing late deliveries by 22%.
  • Successfully implemented a system to send real-time updates to customers on their delivery status, improving their overall experience and engagement.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved method which led to category.
  • Spearheaded efforts to decrease route inefficiencies using GPS tracking tools, cutting delivery times by 2018%.

Affiliations

  • American Society of Safety Professionals
  • Council of Supply Chain Management Professionals (CSCMP)
  • International Association of Administrative Professionals
  • Lions Club
  • Vehicle Telematics Professional Association
  • Rotary International
  • Fleet Management Association
  • Society of Fleet Supervisors
  • Association of Transportation Law, Logistics, and Policy (ATLP)
  • American Medical Informatics Association

Certifications

  • CompTIA Network+
  • Certified Data Analyst for Logistics (CDAL)
  • Basic Advanced Dispatch Certification
  • Professional Traffic Operations Engineer (PTOE)
  • Project Management Professional (PMP)
  • Certified Transportation Planning Professional (CTPP)
  • OSHA Safety Certification for Transportation
  • Certified Routing Professional (CRP)
  • ServSafe
  • Transportation and Logistics Safety Management Certification

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