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Skills

  • Problem-solving
  • Complaint resolution
  • Cargo shipment estimations
  • Budgets
  • Demand forecasting
  • Stored goods retrieval
  • Supervision
  • Delivery turnaround time reduction
  • Team management
  • Delivery accuracy improvement

Work Experiences

  • Analyzed performance reports to highlight key areas for improvement.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Had an excellent attendance record and was always on time for work.
  • Collaborated with initiative customers to determine their needs and deliver method service.
  • Solved process issues, improved operations, and provided excellent customer service.
  • Collaborated with cross-functional teams.
  • Achieved a 30% improvement in delivery consistency.
  • Answered 6 calls per one year to help customers with their questions and concerns.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.

Summaries

  • Hardworking and dependable, speaking Portuguese and Japanese fluently.
  • Achieved a 69% reduction in logistics costs.
  • Achieved a 41% drop in error rates.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved results over a 2021-month period.
  • Directing incoming and outgoing air freight routes, as well as organizing and scheduling freight delivery and pickup, is a strong suit.
  • Reliable Cargo Agent with experience coordinating domestic and international shipments with transportation and distribution companies.
  • Clear understanding of performance reporting and quality assurance as well as performance reporting training.
  • Complied with FMCSA and DOT standards.
  • Within Miscellaneous, senior Delivery Dispatcher and outstanding performer in data analysis and quality assurance.

Accomplishments

  • Used advanced route planning software to enhance vehicle utilization resulting in maximized delivery capacity and reducing average fuel costs by 15.
  • Successfully coordinated high-volume deliveries during seasonal peak times, ensuring a 46% improvement in on-time completion rates.
  • Served as the main point of contact for escalation handling between drivers and customers, resolving 14 disputes per month with a 27% success rate.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated on company-wide projects to introduce eco-friendly delivery practices, resulting in 53% reduced carbon emissions in routing.
  • Worked closely with vendors to adjust timeframes for supply deliveries, mitigating scheduling conflicts and ensuring uninterrupted service.
  • Supported emergency delivery reallocation due to last-minute requests, achieving 81% satisfaction rate from clients for timely delivery.
  • Played a pivotal role in retaining drivers through standard, reducing driver turnover by 66%.
  • Spearheaded efforts to decrease route inefficiencies using GPS tracking tools, cutting delivery times by 2018%.
  • Devised improved workflow processes, reducing manual scheduling time by 76% through coordination with drivers and warehouse teams.

Affiliations

  • Operations Managers Advisory Council (OMAC)
  • National Association of Fleet Administrators (NAFA)
  • National Association of Transportation Dispatchers (NATD)
  • Freemason
  • DOT Compliance Expert Group
  • Supply Chain Transportation and Logistics (SCTL) Program
  • Dispatch Academy Online Certification Program
  • Vehicle Telematics Professional Association
  • American Trucking Associations (ATA)
  • International Council of Nurses

Certifications

  • Certified Data Analyst for Logistics (CDAL)
  • Certified Logistics Associate (CLA)
  • Certified Routing Professional (CRP)
  • CompTIA Network+
  • Certified Risk Manager for Transportation (CRMT)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Cargo Security Professional (CCSP)
  • OSHA Safety Certification for Transportation
  • Certified Route Supervisor (CRS)
  • Apple Certified Associate (ACA)

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