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Skills

  • Assessment of resident physical and mental health
  • Inventory and restocking
  • Cross-functional team collaboration
  • End-of-life care workflows
  • Client confidentiality and ethical considerations
  • Documentation and reporting on resident well-being
  • Mediation and conflict resolution
  • Documentation accuracy and timeliness
  • Collaboration with external social support teams
  • Multidisciplinary team collaboration

Work Experiences

  • Was in charge of a group of 5 pharmacy technicians.
  • Hired, trained, and supervised all employees, as well as providing direct supervision, ongoing staff development, and continuing education.
  • Achieved a lower dependency rate by 15%.
  • Conducted regular assessments of resident environments.
  • Achieved results over one year.
  • Implemented billing best practices, which resulted in a significant reduction in accounts receivable delays.
  • Increased patient satisfaction by 11% within two years.
  • Communicated with patients while maintaining the confidentiality of their medical information.
  • Assessed challenging behaviors.
  • Collaborated with social workers and support teams to effectively manage transitions for aging-in-place residents, reducing stress experienced during moves.

Summaries

  • Adept at leading residential care assistants.
  • Achieved a 29% reduction in medication errors.
  • Accomplished Residential Care Officer with expertise in resident schedule management and activities coordination, ensuring all needs are met effectively on a daily basis.
  • Entry-level Pharmacy Manager with exceptional process improvement and workflow optimization knowledge.
  • Achieved 100% certification in state inspections.
  • Healthcare administrator with a track record of providing high-quality healthcare services to patients.
  • Within Miscellaneous, senior Residential Care Officer and outstanding performer in quality assurance and budget management.
  • With more than 4 years of experience managing operations in patient-centered medical offices, this professional is highly skilled and enthusiastic.
  • Excellent planning and program management skills. Highly organized and hardworking.
  • Dedicated Pharmacy Manager with experience with regulatory requirements and a passion for assisting people from all walks of life.

Accomplishments

  • Reviewed and revised care documentation practices, reducing time spent on paperwork by 16% while ensuring compliance with legal standards.
  • Reduced the use of physical interventions by 59% through staff education on de-escalation techniques.
  • Introduced a digital solution for tracking resident progress, improving data accuracy and compliance with HIPAA by 67%.
  • Managed daily operations of a 7 residential unit, ensuring compliance with all relevant safety and care standards at Portland.
  • Trained and mentored new residential care staff, lowering staff turnover by 64% in 2017.
  • Planned and executed a facility-wide emergency preparedness program, achieving a 72% improvement in safety protocol compliance.
  • Initiated a resident feedback system to gather input on care services, resulting in 55% improvement in service satisfaction scores.
  • Resolved 14 critical resident disputes through mediation techniques, fostering a peaceful living environment.
  • Provided crisis intervention for 6 residents, helping resolve conflict situations and reducing critical incidents by 71%.
  • Led 17-person team in conducting safety drills, maintaining a flawless compliance record of 31% for 2018.

Affiliations

  • Association for Supply Chain Management (APICS)
  • National Institute for Mental Health (NIMH) method
  • Association for Residential Resources in Behavioral Health (ARRBH)
  • National Council for Behavioral Health (NCBH)
  • American Association of Psychiatric Technicians
  • International Council of Nurses
  • Society of Women Engineers
  • Toastmasters
  • American Psychological Association (APA)
  • American Medical Informatics Association

Certifications

  • Certified Public Accountant
  • Advanced Care Planning Certificate
  • Nonviolent Crisis Intervention (NCI) Certification
  • Certified Business Analysis Professional (CBAP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Applied Suicide Intervention Skills Training (ASIST)
  • SHRM Certified Professional (SHRM-CP)
  • Qualified Residential Treatment Program Specialist Certification (QRTP)
  • CompTIA Security+
  • Family-Centered Care Planning Certification

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