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Skills

  • Process improvement
  • Communication skills
  • Communications
  • Store opening and closing
  • Supervision
  • Employee training and development
  • Merchandising expertise
  • Customer service
  • Time management and prioritization
  • Product and service sales

Work Experiences

  • Achieved results within several months.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Acquired 12 new customers, resulting in 3% revenue for the team.
  • Taught new employees about customer service, money management, and organizational techniques.
  • Collaborated with category customers to determine their needs and deliver program service.
  • Solved program issues, improved operations, and provided excellent customer service.
  • Balanced daily transactions.
  • Had an excellent attendance record and was always on time for work.
  • Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
  • Looked for industry trends on social media and through online sources.

Summaries

  • Boosted customer satisfaction and loyalty.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Sales Assistant with a specialty in workflow optimization.
  • Achieved a 36% reduction in losses.
  • Gift Shop Sales Associate with 8 years of successful stakeholder engagement and workflow optimization experience.
  • Experienced Sales Assistant with 8 years in the retail industry.
  • Achieved a 26% revenue boost.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Accomplished Gift Shop Sales Associate.
  • Achieved monthly goals 9 times in 2016.

Accomplishments

  • Implemented customer loyalty program, resulting in a 33% rise in repeat purchases.
  • Contributed to store's overall monthly revenue growth by 48% in 2017 by identifying and targeting high-demand products.
  • Introduced a new hands-on product demo process, which led to a 44% increase in customer engagement and purchase intent.
  • Reduced spoilage and loss by 62% through effective stock rotation and inventory control.
  • Collaborated with team of 5 in the development of standard.
  • Streamlined back-end inventory processes, reducing restocking time by 76% and improving product availability.
  • Achieved Top Performer for maintaining an 33% on-time delivery rate for customer orders over 18 months.
  • Developed and presented product knowledge sessions, resulting in 24% improved first-time customer conversion rate.
  • Documented and resolved method which led to category.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • American Gift Shop Suppliers Association (AGSSA)
  • The Institute of Sales Management (ISM)
  • Association for Retail Technology Standards (ARTS)
  • Retail Industry Leaders Association (RILA)
  • American Medical Informatics Association
  • Chamber of Commerce Atlanta - Retail Group
  • Toastmasters
  • American Specialty Toy Retailing Association (ASTRA)
  • Society of Women Engineers
  • Sales Management Association (SMA)

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Conflict Management and Negotiation Skills by system
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Store Operations Manager Training by standard
  • Certified Business Analysis Professional (CBAP)
  • Sales and Marketing Fundamentals Certificate by metric
  • Certified Public Accountant
  • CompTIA Security+
  • Hospitality and Service Industry Certification
  • Customer Service Excellence Certificate by category

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