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Skills

  • Bottleneck Identification
  • Appointment reminder system setup
  • Authorization document management
  • Customer service
  • Surgeon scheduling alignment
  • Time management and prioritization
  • Supervision
  • Cross-functional team communication
  • Patient cancellation reduction
  • Optimizing room utilization

Work Experiences

  • Created and maintained on-call schedules for physicians and support staff, reducing administrative errors by 69%.
  • Achieved faster processing times.
  • Actively participated in hospital quality committee discussions.
  • Collaborated with Operating Room Scheduler to identify critical scheduling needs, resulting in a 82% decrease in operational downtime.
  • Transported Workday to 18 months customer locations.
  • Contributed to a 15% improvement in scheduling accuracy.
  • Saved $5 by putting in place cost-cutting measures that addressed long-standing issues.
  • Oversaw the delivery of procedure project by standard team, which resulted in framework.
  • Adjusted the transmission fidelity, contrast, and brightness controls on the station console.
  • Collaborated with nursing leadership.

Summaries

  • Coordinated surgical resources and equipment allocation.
  • Adept at reducing unplanned cancellations.
  • Conscious member of the broadcast team with superior technical knowledge and experience in coordinating system transmissions.
  • Continuously improved workflow processes.
  • Achieves excellence in managing priority surgical cases and emergency situations without compromising room utilization rates or patient satisfaction.
  • Achieved a 33% improvement in operational flow.
  • Creates data-driven reports.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Costs were consistently reduced while profits were increased.
  • Achieved a 75% decrease in operating room downtime.

Accomplishments

  • Managed high-priority surgical cases while maintaining accuracy and efficiency in scheduling, supporting a department with 17 operations per day.
  • Collaborated with nursing managers to develop a flexible nurse staffing plan tailored to fluctuating surgery volumes, reducing OR downtime.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Implemented pre-surgery verification calls, reducing last-minute patient cancellations by 51%.
  • Developed a customized reporting dashboard in HubSpot to track key KPIs, ensuring optimal operating room utilization and resource allocation.
  • Monitored surgeon block time usage and adjusted accordingly, reducing unutilized OR time by 75% hours per week.
  • Achieved a 59% improvement in surgery start times by adjusting the day-of-surgery check-in procedures.
  • Assisted in creating workflow protocols that decreased no-show appointments by 50% using predictive analytics models.
  • Collaborated with team of 18 in the development of procedure.
  • Saved an average of 58% in scheduling-related costs by optimizing resource allocations according to surgeon availability and case urgency.

Affiliations

  • American Society of Safety Professionals
  • Association of Professional Healthcare Managers (Chicago Chapter)
  • Healthcare Businesswomen’s Association (HBA)
  • International Council of Nurses
  • Healthcare Information and Management Systems Society (HIMSS)
  • Society of Hospital Medicine (SHM)
  • American College of Healthcare Executives (ACHE)
  • Rotary International
  • Lean Six Sigma Green Belt Certification (Healthcare-specific)
  • National Society of Certified Healthcare Schedulers (NSCHS)

Certifications

  • Certified Electronic Health Records Specialist (CEHRS)
  • Certified Healthcare Administrative Technician (CHAT)
  • Google Certified Professional Cloud Architect
  • Certified Patient Care Coordinator Brightline 2021
  • Certified Ambulatory Surgery Center Administrator (CASCA)
  • Six Sigma Green Belt – Healthcare Industry Focus
  • Cerner Healthcare System Certification Adobe Creative Suite 2023
  • Apple Certified Associate (ACA)
  • Salesforce
  • SHRM Certified Professional (SHRM-CP)

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