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Skills

  • Digital payment processing
  • Customer assistance
  • Attention to detail
  • Ticket sales
  • Customer feedback analysis
  • Safety compliance
  • Heating equipment maintenance
  • Data-driven decision making
  • Community outreach and engagement
  • Inventory management

Work Experiences

  • Used a point-of-sale system to sell tickets, passes, food, and merchandise.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Aided in resource allocation.
  • Achieved a $16 reduction in operating costs annually.
  • Addressed minor wear and tear.
  • Achieved a 80% improvement in services.
  • Had an excellent attendance record and was always on time for work.
  • Collaborated closely with maintenance teams for timely repairs of heating systems, reducing facility downtime by 8 hours annually.
  • Collaborated with program customers to determine their needs and deliver framework service.
  • Solved system issues, improved operations, and provided excellent customer service.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Tasks are completed with minimal guidance.
  • Achieved savings of $10 in annual operating costs.
  • Contributed to a fun and engaging atmosphere.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.
  • Achieved 46% reduction in equipment downtime.
  • Achieved a 27% improvement in satisfaction.
  • Achieved a 81% improvement in services.
  • Costs were consistently reduced while profits were increased.
  • Adept at managing vendor relationships.

Accomplishments

  • Supported the creation of new guest engagement programs like Salesforce, improving retention of seasonal memberships by 28%.
  • Handled 13 guest queries or concerns daily, leading to a 15% improvement in overall guest experience ratings.
  • Enhanced accessibility standards and ADA compliance throughout facility, receiving positive feedback from guests and external organizations.
  • Developed procedures to track and store lost items; recorded a 77% decrease in recovery time for lost valuables.
  • Supported the delivery of metric festivities, contributing to a 50% growth in local community support and sponsorship.
  • Implemented a digital guest registration system, decreasing manual paperwork by 58%, improving the overall service process efficiency.
  • Organized emergency response drills for staff, certifying 16 employees in first aid and reducing incident response times by 40%.
  • Documented and resolved category which led to process.
  • Executed guest escalation protocols, resolving customer incidents within several months and maintaining a 72% satisfaction rating.
  • Coordinated community volunteer events, resulting in a 77% uptick in local engagement with the facility.

Affiliations

  • United States Ice Rink Association (USIRA)
  • Rotary International
  • National Collegiate Club Sports Association (NCCSA)
  • National Alliance for Youth Sports (NAYS)
  • American Marketing Association
  • Society of Women Engineers
  • Certified Venue Executive (CVE), IAVM
  • Certified Public Venue Professional (CPVP), IAVM
  • Facility Operations Management Cooperative (FOMC)
  • Association of Outdoor Recreation and Education (AORE)

Certifications

  • Essentials of Scheduling Software Proficiency - Asana Harbor & Co. 2020
  • Certified Ice Rink Manager (CIRM) - Northwind 2024
  • Fire Safety and Emergency Preparedness Training - Northwind 2020
  • Certified Lifeguard Instructor - Summit Group
  • Winter Recreation Management Certification - Cedar Works 2021
  • Park and Recreation Facility Management Certificate - Northwind 2018
  • ServSafe
  • Certified Business Analysis Professional (CBAP)
  • Finance for Non-Financial Managers Certification - Beacon Labs 2016
  • SHRM Senior Certified Professional (SHRM-SCP)

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