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Skills

  • Operational improvement
  • Project management skills
  • Customer service
  • Corporate and commercial loan assessments
  • Audit process improvement
  • Proficient in 10-key
  • Organization
  • Team leadership and supervision
  • Advanced Excel for financial analysis
  • Credit quality improvement

Work Experiences

  • Transported HubSpot to several months customer locations.
  • Adjusted credit criteria.
  • Better managed risks in Chicago.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Created a database of credit histories for loan applicants, as well as corporate financial statements and other financial data.
  • Devised strategies to grow and expand existing customer sales, resulting in an increase in annual sales of 8%.
  • Oversaw the delivery of process project by procedure team, which resulted in process.
  • Collaborated with cross-functional teams to align risk policies with market trends, driving a 72% improvement in the institution’s credit rating.
  • Chaired risk meetings that brought together teams from both the credit division and sales, resulting in a 25% smoother loan processing workflow.
  • Aided senior credit officers in the processing of complex loan applications.

Summaries

  • Within Banking and Financial Services, senior Credit Review Officer and outstanding performer in stakeholder engagement and workflow optimization.
  • Achieved 15% fewer defaults.
  • Credit Review Officer has 15 years of experience in consumer lending, loan administration, default management, and customer service.
  • Collaborative professional known for working with cross-functional teams to adapt risk policies to market changes, driving a 26% improvement in the bank’s credit rating.
  • Conducted proactive borrower assessments.
  • Aligned lending policies with market trends.
  • Accomplished Credit Review Officer.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Credit Review Officer with 17 years of successful vendor management and quality assurance experience.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Collaborated with the underwriting department to refine risk grading procedures, leading to a 21% reduction in loan declines while maintaining desired credit quality.
  • Provided expert advice during a multi-million-dollar debt restructuring project, ensuring recovery rates of over 53% and building stronger client relationships.
  • Designed risk dashboards for senior stakeholders, enabling a more dynamic approach to credit tracking and decision-making, increasing timely interventions by 46%.
  • Conducted stress testing across a system Tableau portfolio, identifying key vulnerabilities and proposing mitigative actions, which resulted in a 75% reduction in expected loss under adverse scenarios.
  • Presented findings on portfolio risk trends to senior management, earning recognition for actionable recommendations that drove a 37% improvement in the quality of the loan book.
  • Successfully managed a $11 high-risk loan portfolio, achieving a 36% reduction in non-performing assets within several months.
  • Closely monitored high-priority loans exceeding $8, delivering insights that led to policy amendments and a 73% improvement in early repayment initiatives.
  • Performed comprehensive portfolio reviews on a quarterly basis to identify emerging risks, cutting the potential exposure to credit losses by $7.
  • Identified early indicators of loan portfolio deterioration, enabling the team to proactively manage and reduce default rates by 56% through restructured lending terms.
  • Partnered with cross-functional teams to assess risk factors for $7 in asset-backed securities, leading to more informed investment decisions.

Affiliations

  • National Association of Federal Credit Unions (NAFCU) - Ongoing member, staying informed on key developments in federal credit union risk policies.
  • Financial Executives International (FEI) - Active involvement with guidance and resources for executives involved in corporate finance, credit, and risk strategy.
  • Society of Human Resource Management
  • American Risk and Insurance Association (ARIA) - Learning and networking within the risk management and insurance sector with a focus on advanced credit analytics.
  • Association for Supply Chain Management (APICS)
  • National Association of Social Workers
  • Society of Women Engineers
  • Lions Club
  • Risk and Insurance Management Society (RIMS) - Membership enables continued professional development in assessing and controlling credit risk exposure.
  • Loan Syndications and Trading Association (LSTA) - Insights into best practices around loan syndication and credit management.

Certifications

  • CompTIA Network+
  • Certified Financial Services Auditor (CFSA)
  • Certified Commercial Loan Officer (CCLO)
  • Certified Mortgage Banker (CMB)
  • Certified Financial Planner (CFP)
  • ServSafe
  • Professional Risk Manager (PRM)
  • Commercial Banking & Credit Analysis Certification
  • Certified Credit Specialist (CCS)
  • Certified International Credit Professional (CICP)

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