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Skills

  • Dining room cleanliness
  • Relationship development
  • Results-oriented
  • Computer literate
  • Excellent communication
  • Excel in framework
  • KPI tracking
  • Pet charting information
  • Client-focused
  • Food running

Work Experiences

  • Conducted an initial client assessment and analysis to begin the research process.
  • Assisted servers by providing guests with glassware and utensils.
  • Achieved 100% compliance.
  • Followed the company's safety and security policies and procedures when reporting maintenance needs and unsafe work conditions.
  • Started two key partnerships that resulted in a 54% increase in revenue.
  • Placed advertising signs and displays on shelves, counters, and tables.
  • Assisted various business groups with document organization and dissemination during acquisitions.
  • Entered data into the Salesforce system, including payments, account information, and call logs.
  • Copied, logged, and scanned supporting documents before filing everything in the client's files.
  • Achieved a 51% drop in service disturbances.

Summaries

  • Maintains a clean environment by keeping tables and floors clean, keeping supplies stocked, and delivering requested items quickly.
  • Excellent customer service and loyalty maximization while keeping dining rooms ready for any need.
  • Framework are well-understood.
  • Top-producing salesperson and industry expert in Food and Beverage.
  • Costs were consistently reduced while profits were increased.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Senior Steward who is enthusiastic and driven and is looking for a long-term position in a high-volume program setting.
  • Among his accomplishments is the creation of a standard app for use in the initiative industry.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Design and development of successful standard embedded software applications in the past.

Accomplishments

  • Conducted regular client satisfaction audits, leading to an improvement of 62% in customer feedback scores.
  • Introduced new eco-friendly cleaning products that reduced environmental impact while maintaining adherence to Six Sigma standards.
  • Collaborated with team of 8 in the development of system.
  • Increased sales 18% over the past year.
  • Designed a rotational staff schedule to cover peak operational hours, reducing team fatigue and improving overall staff morale.
  • Resolved product issue through consumer testing.
  • Improved collaboration between front and back-of-house staff, raising satisfaction scores from internal team feedback by 8%.
  • Organized backend support for process, ensuring smooth and efficient kitchen and cleaning operations.
  • Documented and resolved category which led to standard.
  • Introduced a waste sorting process, reducing overall kitchen waste sent to landfill by 56%.

Affiliations

  • American Institute of Wine & Food (AIWF)
  • HACCP Food Safety Manager Certification - 2018
  • Occupational Safety and Health Administration (OSHA) Food Sanitation Training - 2021
  • Lions Club
  • Certified Green Restaurant® Certification - 2015
  • Association for Supply Chain Management (APICS)
  • NSF International Certification in Food Safety - 2020
  • Project Management Institute
  • Safe Quality Food Institute (SQFI) Certified Steward
  • National Association of Catering Executives (NACE)

Certifications

  • Food Protection Manager Certification (ANSI-accredited)
  • HACCP (Hazard Analysis Critical Control Point) Certification
  • OSHA 30-Hour Certification in General Industry Safety and Health
  • First Aid/CPR Certified
  • Certified Food Safety Manager (ServSafe)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • First Aid and CPR Certification by American Red Cross
  • Certified Team Leader for Food Service Operations
  • CompTIA Security+
  • Sanitation Techniques for Commercial Kitchens Certification

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