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Skills

  • Contract negotiation/review/drafting
  • Operations management
  • Strong organizational skills
  • Negotiation and persuasion
  • Time management and prioritization
  • Tax preparation
  • Sales
  • Creative problem solving
  • Data-driven decision making
  • Financial reporting and analysis

Work Experiences

  • Converted 44% into signed tenants.
  • Assisted in implementing a tenant survey system.
  • Evaluated rental pricing strategies and made recommendations for changes.
  • Created and maintained reporting and tracking systems for PHAS indicators.
  • Attracted a 15% increase in prospective renter traffic.
  • Analyzed market trends.
  • Collaborated with maintenance staff to track and prioritize repairs, ensuring 79% of requests were completed within two years.
  • Closed leases on 19% of the units.
  • Achieved resolution within 18 months.
  • Achieved results over one year.

Summaries

  • Assistant Property Manager with robust experience in compliance with fair housing laws and local regulations, ensuring zero infractions for several months.
  • Collaborative and results-driven Assistant Property Manager.
  • Assistant Property Manager/Leasing Specialist with 8 years of experience enhancing tenant satisfaction and increasing occupancy rates by implementing efficient onboarding and leasing processes.
  • Adjusted property pricing.
  • Advanced knowledge of regulatory compliance.
  • Assistant Property Manager with expertise in leasing operations.
  • Achieved a 83% reduction in formal complaints.
  • Adept at managing tenant relations.
  • Achieved resolution within three years.
  • Team player who excels at collaborating with hardware and software experts to create a cohesive and successful design.

Accomplishments

  • Process Improvement: Created new departmental procedures manual. Assessed organizational training needs.
  • Directed weekend open house events, leading to the leasing of 82% of available units within the first two years.
  • Communicated maintenance issues with framework teams, resulting in the timely completion of 5 repair requests with a 37% tenant satisfaction rate.
  • Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.
  • Integrated
  • Resolved
  • Created
  • Increased
  • Ensured
  • Created a streamlined move-in/move-out inspection process that reduced turnover costs by 16%.

Affiliations

  • Property Management Leadership Council Member 8 Years; contributed to operational best practice sharing.
  • Tenant Retention & Relations Association (TRRA) - Focused on best practices for reducing turnover and mediation strategies.
  • Rising Star Award Recipient 2016, recognized by the National Association of Residential Property Managers (NARPM).
  • Institute for Housing Management – Completed coursework in affordable housing and tenant relations, certified since 2017.
  • Member, Institute of Real Estate Management (IREM) - Active participant in local chapter events 2022-Present.
  • National Association of Leasing & Leasing Professionals (NALP) – Accredited member specializing in leasing and property marketing.
  • Graduate, Property Management Certificate Program 2018, through program.
  • Yardi Voyager Certification – Proficient in property management software for data-driven decision-making and reporting.
  • Alumni, Certificate in Digital Marketing for Real Estate, from Summit Group, focusing on property advertising and lead generation.
  • International Real Estate Federation (FIABCI) Affiliate, attending workshops on global property management and tenant compliance.

Certifications

  • Occupancy Specialist Certification
  • Fair Housing Compliance Certification
  • Apartment Maintenance Certification (CAMT)
  • Time Management for Property Management Professionals
  • Low-Income Housing Tax Credit (LIHTC) Certification
  • Certified Manager of Community Associations (CMCA)
  • Google Ads Certification for Property Managers
  • Certified Leasing Professional (CLP)
  • Certified Affordable Housing Specialist
  • Rent Control Compliance Certification

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