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Skills

  • Budget Management
  • Supervision
  • Excellent time management
  • Operational improvement
  • Forecasting
  • MS Office
  • Business transactions
  • Team development
  • Global logistics
  • First Aid/CPR

Work Experiences

  • Created budgets, kept track of expenses, and cut costs by >3%.
  • Completed and submitted logs and paperwork to keep track of my progress every day.
  • Established transportation cost standards and shipping practices that were both cost-effective and efficient.
  • Double-checked the accuracy of the product load and transported it safely throughout the warehouse.
  • Managed
  • Won
  • Completed on-time deliveries by selecting the best and most efficient routes.
  • Was responsible for operating powered lift trucks, floor sweepers, pallet jacks, and forklifts in a safe and incident-free manner.
  • Was a key member of the global distribution operations team, which was in charge of coordinating shipments across 2 countries.
  • Advised

Summaries

  • Ability to complete tasks accurately despite interruptions and competing demands has been demonstrated.
  • dependable self-starter looking for a position as a customer resolution specialist with a forward-thinking company.
  • Articulate
  • Delivery Man with 6 years of successful team leadership and client relations experience.
  • Offers over 6 years of warehouse production experience.
  • A quick study who has worked in a variety of design fields to help companies strengthen their brands and grow their revenue.
  • a resourceful customer service specialist looking to apply her skills in an A/P or A/R role with a forward-thinking company.
  • At all times, motivated to provide prompt, friendly, and professional service.
  • Specializing in improving shipping and receiving operations' efficiency and accuracy.
  • Versatile

Accomplishments

  • Developed an incentivization program for early deliveries, increasing team motivation and overall on-time performance by 77%.
  • Played a key role in the company achieving method, contributing to a 54% increase in customer retention.
  • Provided excellent customer service, leading to a 63% reduction in negative feedback.
  • Trained new drivers on safety protocols and navigation tools, improving delivery accuracy by 50%.
  • Volunteered for overtime during peak delivery periods, increasing team output by 54%.
  • Won 'Employee of the Month' award 14 times for consistent on-time deliveries and outstanding customer feedback.
  • Decreased return-to-warehouse deliveries by cross-checking deliveries with customer confirmations, improving efficiency by 80%.
  • Successfully coordinated and executed 12 same-day deliveries on high-priority items, decreasing potential customer wait time.
  • Documented and resolved framework which led to program.
  • Completed over 12 deliveries per week with a 22% customer satisfaction rate by consistently providing exceptional service.

Affiliations

  • Association for Computing Machinery
  • Environmental-Friendly Vehicle Operators Association
  • Association for Sustainable Transportation Solutions
  • Association of Information Technology Professionals
  • Toastmasters
  • Professional Delivery Operators Union
  • Endorsement for Handling Sensitive Materials by Brightline 2015
  • Freight and Logistics Professionals Network
  • Certified in Warehouse & Logistics Safety Programs (CWLS) - 2019
  • Railway Road Logistics Forum Contributor

Certifications

  • Forklift Operator Certification by Meridian
  • Certified Customer Issue Resolution for Last-Mile Services
  • Forklift Safety Certified Operator by OSHA
  • Certified Last Mile Delivery Specialist by Lakeside Partners
  • Google Certified Professional Cloud Architect
  • Parcel Delivery Contractor Certification by procedure
  • ServSafe
  • Personal Protective Equipment (PPE) Awareness Certification
  • Salesforce
  • Secure Load Handling Certification by Brightline

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