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Skills

  • Operational improvement
  • Technology-based navigation
  • Defensive Driving
  • Compliance with traffic laws
  • Emergency evacuation procedures
  • Team building
  • Passenger interaction
  • Data collection and report submission
  • Relationship development
  • Collaboration with dispatch teams

Work Experiences

  • Achieved high on-time performance.
  • Transported ServiceNow to one year customer locations.
  • Collaborated with tour coordinators to create engaging and informative routes, increasing customer satisfaction scores by 35% over a 5 months period.
  • Achieved 22% repeat bookings from previous customers.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved recognition for Innovation Award.
  • Coordinated transportation across multiple school districts.
  • Collaborated with customer service representatives to resolve passenger complaints instantly, improving overall satisfaction scores by 69% for program.
  • Achieved recognition for Top Performer in 2021 as a top-performing safety-conscious driver within the fleet.
  • Collaborated with tour coordinators.

Summaries

  • Strengths in project management and process improvement backed up by Transportation training.
  • A meticulous transportation professional with a track record of inspecting buses efficiently before and after scheduled trips.
  • Costs were consistently reduced while profits were increased.
  • Excellent driving and supervisory skills, as well as a thorough understanding of traffic laws, allowed for the best possible results.
  • Certified Motor Coach Driver with specialized skills in DOT compliance, ensuring that all vehicle and operational procedures are meticulously recorded and aligned with transportation regulations.
  • Accomplished Motor Coach Driver.
  • Achieved 36% repeat bookings on tours.
  • Award-winning Motor Coach Driver.
  • Consistently delivered enjoyable and safe tours.
  • Motor Coach Driver with 10 years of successful data analysis and quality assurance experience.

Accomplishments

  • Reduced route delays by 57% through proactive communication with traffic control centers and timely adjustments to travel plans.
  • Assisted in the successful organization and transportation for events with 16 attendees, contributing to seamless logistics and operations.
  • Assisted over 17 passengers with ADA-compliant boarding and seating, ensuring all needs were met promptly and professionally.
  • Implemented GPS directional tools to enhance route efficiency, shortening travel time by an average of method per route.
  • Coordinated with event management teams to provide tailored travel services for group tours, achieving 51% positive client feedback.
  • Led 4 team members in coordinating passenger boarding during high-traffic events, leading to improved on-time departures.
  • Maintained accurate logs of driving hours, inspections, and incidents as part of strict DOT compliance auditing, receiving zero violations.
  • Conducted several route safety audits, identifying and rectifying system which resulted in program for the transportation team.
  • Utilized time-sensitive problem-solving skills to swiftly navigate around road closures, maintaining on-time delivery through spontaneous re-routing.
  • Utilized strong interpersonal communication skills to foster a positive rider experience, leading to a 20% increase in customer satisfaction ratings.

Affiliations

  • Freemason
  • Project Management Institute
  • American Bus Association (ABA)
  • Association of Information Technology Professionals
  • Toastmasters
  • International Council of Nurses
  • American Society of Safety Professionals (ASSP)
  • Certified Defensive Driving Instructor (CDDI)
  • American Public Transportation Association (APTA)
  • Motorcoach Safety Advisory Council (MSAC)

Certifications

  • Zero Accident Performance Driver Certification
  • CompTIA Network+
  • Certified Public Accountant (CPA)
  • Motor Coach Driver Performance Enhancement Training
  • Certified Business Analysis Professional (CBAP)
  • First Aid/CPR Certified
  • Google Certified Professional Cloud Architect
  • Passenger Assistance, Safety and Sensitivity (PASS) Certification
  • Hours of Service (HOS) Compliance Certification
  • Certified Vehicle Operator (CVO) – North Carolina

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