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Skills

  • Communications
  • Community resources
  • Supervision
  • Training program development
  • Process improvement
  • Team building
  • Client records management
  • Market trend analysis
  • Budget oversight and control
  • Problem resolution

Work Experiences

  • Contributed to 32% growth in recurring revenue.
  • Had an excellent attendance record and was always on time for work.
  • Achieved results over the past year.
  • Automated strategic planning, reducing manual workload by 29% and saving $10 on labor costs annually.
  • Helped people deal with their disabilities and develop career plans.
  • Oversaw the delivery of standard project by category team, which resulted in process.
  • Solved metric issues, improved operations, and provided excellent customer service.
  • Collaborated with procedure customers to determine their needs and deliver metric service.
  • Analyzed initiative.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.

Summaries

  • Cloud migration expert.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved zero downtime during migrations.
  • Working with people with disabilities such as process and framework is second nature to me.
  • Within Miscellaneous, senior Skill Builder and outstanding performer in performance reporting and project management.
  • Collaborative leader experienced in aligning sales and marketing strategies.
  • Adaptive leader successful at reducing costs.
  • Case Manager with extensive experience in career planning and vocational skill development.
  • Skill Builder with 2 years of successful performance reporting and quality assurance experience.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Championed a digital transformation initiative, enhancing data accessibility and reducing manual entry errors by 62%.
  • Developed customer satisfaction survey for digital products that improved service retention rates by 20%.
  • Facilitated cross-departmental knowledge-sharing sessions, boosting collaborative project success rates by 72%.
  • Designed and led training on new software tools, increasing knowledge retention by 57% through follow-up assessments.
  • Reduced project waste by implementing Lean Six Sigma, leading to an overall savings of $5 annually.
  • Refined the performance metrics review process, enabling the identification of key performance gaps and increasing productivity by 76%.
  • Resolved product issue through consumer testing.
  • Managed an internal professional development schedule, resulting in a 42% increase in employee certification completions.
  • Created and implemented an internal feedback system that shortened the resolution time for inter-department issues by 18%.
  • Documented and resolved process which led to initiative.

Affiliations

  • Association for Talent Development (ATD)
  • Customer Experience Professionals Association (CXPA)
  • Lions Club
  • Project Management Institute
  • Professional Association for Learning Design and Technology (PALDT)
  • Learning and Performance Institute (LPI)
  • American Medical Informatics Association
  • National Career Development Association (NCDA)
  • National Association for Professional Development (NAPD)
  • Association of Information Technology Professionals

Certifications

  • Certified Lean Six Sigma Black Belt (CLSSBB)
  • Certified KPI Professional - Lakeside Partners
  • Certified Agile Leader (CAL) - Beacon Labs
  • Amazon AWS Certified Cloud Practitioner - 2023
  • Project Management Professional (PMP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Supply Chain Professional (CSCP) – Vantage
  • ITIL Foundation Certification - program
  • ServSafe
  • Certified Professional in Supply Management (CPSM) - Beacon Labs

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