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Skills

  • Organization
  • Change management in healthcare workflows
  • Project organization
  • Team management
  • Compliance with state and federal healthcare regulations
  • Automated workflow design and improvement
  • Certified Professional Coder (CPC) process
  • Strong analytical skills
  • Workflow planning
  • Budget forecasting and cost reduction

Work Experiences

  • Improved the organization's payment collection, AP/AR, deposit, and recordkeeping systems.
  • Was in charge of client and personnel appointment scheduling and itinerary coordination.
  • Assisted in contract negotiations with program insurance providers.
  • Completed 14 employees' bi-weekly payroll.
  • Achieved a 74% reduction in resource costs.
  • Achieved a 78% decrease in claims rejection rates.
  • Tracked and recorded expenses and reconciled accounts to keep accurate, current, and compliant financial records.
  • Assisted in contract negotiations with category insurance providers which increased reimbursement rates by $2 annually for Denver.
  • Gathered and analyzed administrative cost data in order to prepare 18 months budgets for corporate management.
  • Achieved zero non-compliance findings in 2020.

Summaries

  • Accomplished in training and mentoring junior staff on HIPAA and compliance standards, enhancing team efficiency by 79% during quarterly audit reviews.
  • With an organized approach and strong multitasking abilities, dedicated to maximizing customer satisfaction and exceeding business objectives.
  • Supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership, organized and efficient Revenue Cycle Coordinator.
  • Support specialist and leader with advanced organizational, technical, and business acumen who is highly dependable, ethical, and trustworthy.
  • Implemented workflow optimization techniques that increased productivity, reduced labor costs, and maintained business integrity and service quality.
  • Revenue Cycle Coordinator with 4 years of successful process improvement and cross-functional collaboration experience.
  • Team player who is methodical and detail-oriented and has expertise in cross-functional collaboration.
  • Revenue Cycle Coordinator who is self-motivated and has demonstrated leadership, organizational, and customer service skills.
  • Costs were consistently reduced while profits were increased.
  • Meticulous Revenue Cycle Coordinator capable of creating exceptional communications, presentations, and spreadsheets that meet a variety of administrative needs using ServiceNow.

Accomplishments

  • Initiated biweekly review meetings to address outstanding claims, resulting in a 71% increase in cleared AR accounts.
  • Integrated new payer contract terms into the billing system, enhancing compliance and improving reimbursement accuracy by 33%.
  • Developed and managed revenue cycle KPIs, delivering monthly analysis reports to executives; awarded Excellence Award for contributing to departmental accuracy and efficiency.
  • Worked cross-functionally with clinical departments to improve charge capture, ultimately increasing monthly revenue by $18.
  • Collaborated with IT to introduce a new billing platform, increasing data accuracy by 83% and accelerating billing process by 2 days.
  • Partnered with departmental leads to audit coding practices, identifying discrepancies that led to a $9 recovery of underpaid claims.
  • Developed specialized scripts in Power BI to automate reporting, leading to a 58% improvement in real-time data analytics.
  • Resolved product issue through consumer testing.
  • Managed appeals and denial management for 10 accounts, securing $16 in recovered revenue from payer organizations.
  • Redesigned patient refund workflows, reducing patient credit balance backlog by $105,000 and cutting refund processing times by 32%.

Affiliations

  • American Society of Safety Professionals
  • Healthcare Billing and Management Association (HBMA)
  • Practice Management Institute - Revenue Cycle Focus
  • Revenue Cycle Improvement Coalition
  • Data Analytics and Revenue Integrity Task Force (Ironclad Systems)
  • National Association of Healthcare Access Management (NAHAM)
  • Jaycees
  • Medical Billing and Coding Association (Portland)
  • Certified Healthcare Financial Professional (CHFP)
  • National Association of Social Workers

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Certified Professional Biller (CPB) standard
  • Practice Management Institute Certified Medical Coder (PMI-CMC) - PMI
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Professional in Healthcare Information and Management Systems (CPHIMS) – HIMSS
  • Certified Professional Compliance Officer (CPCO) - AAPC
  • Certified Specialist Business Intelligence (CSBI) - HFMA
  • First Aid/CPR Certified
  • Professional Association of Health Care Office Management (PAHCOM) - Certified Medical Manager (CMM)
  • Certified Public Accountant (CPA)

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