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Skills

  • Hardware evaluation
  • Data analysis
  • Materials preparation
  • Data entry
  • Security camera monitoring
  • Pass code verification
  • Extremely organized
  • Physical stamina
  • Emergency call routing
  • Project management

Work Experiences

  • Made the necessary outgoing calls to confirm the alarms, dispatch the appropriate authorities, and notify the appropriate parties.
  • Performed CPR and first aid to resuscitate individuals while waiting for emergency medical responders to arrive.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Started two key partnerships that resulted in a 54% increase in revenue.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit an incident report.
  • Used Power BI to document information and maintain forms, logs, and records for emergency calls.
  • Tested equipment with customers or field associates to ensure that alarm systems were working properly.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Promoted public awareness and community education programs to educate the public on how to avoid false alarms and comply with the law.
  • Created a new employee evaluation process that resulted in significant performance improvements.

Summaries

  • Building patrols, securing entrances and exits, and keeping visitors under constant surveillance are all skills that a talented security professional possesses.
  • Comprehensive understanding of commercial security systems and control room surveillance technology.
  • Security personnel who are communicative and have a lot of physical strength and stamina.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Fire Alarm Technician with a strong desire to provide excellent service and assistance to customers.
  • Guard who is security-conscious and diligent in protecting people and property.
  • With a keen eye for detail, anticipates trouble and takes steps to intervene and diffuse it.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Defensive security personnel who are well-versed in the law and order.

Accomplishments

  • Trained a team of 12 alarm monitors in the use of new technologies, leading to a 84% reduction in response errors.
  • Employed system performance trend analysis to predict and communicate potential hardware failures, reducing unscheduled downtime by 74%.
  • Conducted root cause analysis on system malfunctions in coordination with service vendors, resolving Jira issues in minimal downtime.
  • Worked with engineering to continuously upgrade software, contributing to improved response times for high-priority security events by 52%.
  • Conducted monthly system audits, identifying 51% increase in alarm verification efficiency over a three years span.
  • Collaborated with building and site managers to run quarterly safety and false alarm drills, raising emergency response accuracy by 31%.
  • Led the testing of new alarm systems, gauging readiness and delivering comprehensive feedback, increasing functionality efficiency by 68%.
  • Performed root cause analysis on recurring panel or signal issues, helping reduce repeat technical issues by 56%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed training materials for new security staff to improve understanding of alarm systems, reducing human error incidents by 79%.

Affiliations

  • National Electronic Security Alliance (NESA)
  • National Institute for Certification in Engineering Technologies (NICET) - Alarm Systems Engineering Specialization
  • International Public Safety Association (IPSA)
  • First Responder Network Authority (FirstNet)
  • Building Industry Consulting Service International (BICSI)
  • National Burglar & Fire Alarm Association (NBFAA)
  • National Center for Employee Development (NCED)
  • Association for Computing Machinery
  • Jaycees
  • Electronic Security Association (ESA)

Certifications

  • Certified in the Governance of Enterprise IT (CGEIT)
  • Cisco Certified Internetwork Expert (CCIE)
  • Law Enforcement Data Security Awareness Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Alarm Technician Level I
  • Certified Business Analysis Professional (CBAP)
  • Incident Handling and Response Certificate Jira
  • Cisco Certified Network Associate Security (CCNA Security)
  • Certified Ethical Hacker (CEH)
  • National Incident Management System (NIMS) - IS-100

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