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Skills

  • Framework marketing
  • Revenue generation
  • Customer feedback implementation
  • Lead prospecting
  • Relationship development
  • Regulatory compliance
  • Closing high-value deals
  • Account servicing
  • Order processing
  • Service agreements

Work Experiences

  • Achieved results in 18 months.
  • Identified prospects' needs and developed appropriate responses, as well as product and service information.
  • Assessed inventory and delivery requirements, then devised strategies to meet customer needs.
  • Achieved a 80% reduction in time-to-market.
  • Boosted sales closure rates by 42%.
  • Championed the introduction of a new SaaS sales toolkit, resulting in a 10% increase in efficiency and a 84% boost in monthly sales volumes.
  • Closed over $11 in sales, which included preparing contracts and processing order forms each two years.
  • Managed QuickBooks inventory to improve sales pitches and closed more than 15 sales in the past year.
  • Achieved successive year sales growth of 83% by implementing personalized account management strategies tailored to individual clients.
  • Achieved $16 in sales.

Summaries

  • Relationship builder, communicator, and multitasker extraordinaire.
  • Achieved a successful track record in account management.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved a 63% rise in customer satisfaction.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Professional with quality assurance and process improvement expertise who is organized and resourceful.
  • Achieved 82% growth in key regions.
  • Achieved a 68% increase in repeat business.
  • Achieved a 82% reduction in lead conversion timelines.
  • Mandarin is a bilingual individual who is fluent in both languages.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Successfully expanded the customer base in the Pacific Northwest, driving a 26% sales increase in 2018.
  • Onboarded and trained a new team of 6 sales professionals, improving team performance by 27%.
  • Reduced lead-to-conversion cycle by 36% through process improvements and enhanced follow-up techniques.
  • Collaborated with product development to tailor solutions to customer needs, leading to a 38% improvement in customer satisfaction.
  • Initiated partnerships with QuickBooks, enabling access to new markets and accelerating business growth.
  • Developed and presented comprehensive sales reports to C-suite, providing strategic insights that led to a 66% increase in target accuracy.
  • Led corporate representation at metric, boosting brand visibility and securing $4 in new business contracts.
  • Mentored a team of 4 sales reps, fostering a high-performance culture that led to 67% quota attainment.
  • Streamlined key sales operations by implementing automation tools, resulting in time savings of 30% and productivity improvements.

Affiliations

  • Data-Driven Sales Association
  • Rotary International
  • Salesforce Certified Partner Network
  • Institute of Leadership & Management (ILM) - Sales Leadership Track
  • Business Development Institute (BDI)
  • HubSpot Partners Certification Program
  • National Association of Sales Professionals (NASP)
  • Toastmasters
  • Association of Certified Sales Professionals (ACSP)
  • Professional Association for Customer Engagement (PACE)

Certifications

  • Advanced Retail Sales Strategy Certification - category
  • Apple Certified Associate (ACA)
  • Business Analytics for Sales Professionals Certification - Ironclad Systems
  • Harvard Business School Negotiation Mastery - 2019
  • Certified Territory Sales Manager (CTSM) - Brightline
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Value Proposition Designer - 2015
  • Sales Team Leadership Certification - program
  • First Aid/CPR Certified
  • Certified Sales Growth Professional (CSGP) - Ironclad Systems

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