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Skills

  • Customer and client relations
  • Insurance eligibility verification
  • Meeting planning
  • Schedule management
  • Technologically savvy
  • Excel spreadsheets
  • Office administration
  • Payroll and budgeting
  • Credit and collections
  • Back office operations

Work Experiences

  • Provided excellent administrative support to office staff, promoting office operations excellence.
  • Quickly resolved program issues and escalated critical issues to Assistant Administrative Officer (AAO) Intern.
  • Collaborated with Assistant Administrative Officer (AAO) Intern and Assistant Administrative Officer (AAO) Intern, took meticulous notes, and distributed minutes to all attendees in the past year meetings.
  • Was in charge of setting up and maintaining both physical and electronic filing systems.
  • Increased productivity by coordinating itinerary and scheduling appointments, as well as managing office support tasks.
  • Managed paper and electronic filing systems by routing various documents, taking messages, and managing incoming and outgoing mail.
  • Improved productivity initiatives such as itinerary coordination and appointment scheduling.
  • Created new filing and organizational procedures that helped the company save $15 per 6 months in labor costs.
  • Developed administrative and logistical reports as well as created and maintained spreadsheets.
  • Handled phone and email correspondence, made copies, and handled incoming and outgoing mail and faxes as part of my administrative duties.

Summaries

  • Bringing a track record of effectively scheduling to promote organization and availability.
  • Offering 9 years of business office operations experience.
  • Smooth office procedures and strong client and supplier relationships are two of her strong suits.
  • Offering 9 years of experience in customer relations management.
  • Professional business writing, bookkeeping, and schedule management experience.
  • Excellent Assistant Administrative Officer (AAO) Intern with 13 years of experience directing and supporting process program activities.
  • Personable Assistant Administrative Officer (AAO) Intern with exceptional relationship-building skills who cultivates positive relationships with clients, employees, and management.
  • Dedicated to keeping track of program data, creating procedure reports, and team leadership.
  • Incoming records, file transfers, and destruction orders are all handled by this department.
  • With strong planning, problem-solving, and communication skills, I am extremely efficient and accurate.

Accomplishments

  • Hand-selected to assist with high-priority projects, such as reviewing contracts valued at $9, ensuring compliance with organizational goals.
  • Reduced inefficiencies in file archiving by implementing a digital document management solution, decreasing retrieval time by 70%.
  • Designed and delivered a detailed expense tracking model in Excel that helped the department stay within a $$226,000 budget.
  • Supported the accounts payable team by processing invoices worth $18 monthly, ensuring timely vendor payments.
  • Drafted and distributed executive summaries that provided leadership with key insights, enhancing decision-making efficiency.
  • Assisted human resources with maintaining regulatory compliance by creating detailed, audit-ready personnel files.
  • Onboarded and trained 5 new interns on administrative tasks, establishing clear daily workflows for enhanced productivity.
  • Analyzed departmental budgets and proposed cost-saving measures, resulting in an annual savings of $18.
  • Led the creation of 16 standard operating procedures to enhance cross-functional workflow efficiency.
  • Trained and mentored 15 administrative staff, resulting in a 30% improvement in operational efficiency.

Affiliations

  • Association of Information Technology Professionals
  • Lions Club
  • International Association of Administrative Professionals (IAAP)
  • Technology Association Serving Administrative Experts
  • International Association of Administrative Professionals
  • National Association for Educational Office Professionals (NAEOP)
  • Association of Executive and Administrative Professionals
  • Association for Supply Chain Management (APICS)
  • Freemason
  • Administrative Assistants Roundtable

Certifications

  • Google Data Analytics Professional Certificate
  • CompTIA Network+
  • Administrative Support Associate Certificate Ironclad Systems
  • CompTIA A+ Technician
  • Certified Administrative Professional (CAP)
  • CompTIA Project+
  • Certified Information Technology Infrastructure Library (ITIL) Foundation
  • ServSafe
  • SHRM Certified Professional (SHRM-CP)
  • Certified Management Accountant (CMA)

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