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Skills

  • Financial budgeting and reporting
  • Time management
  • First Aid/CPR
  • Team Leadership
  • Public speaking
  • Operational improvement
  • AMSI
  • Tenant and eviction laws
  • Business operations
  • System equipment

Work Experiences

  • Achieved reduction in 2019.
  • Managed property budgets, reviewed invoices, and kept track of costs.
  • Assessed properties, gathered information, and wrote reports about my findings for submission to Senior Leasing Agent every one year.
  • Achieved results within 2016.
  • Cold calling and referrals were used to generate leads for sales and rental properties.
  • Promptly and appropriately handled tenant complaints, bringing in repairmen and other support services as needed.
  • Set up appointments for showings of marketed properties.
  • Analyzed competitor pricing.
  • Ensured that rent collections were received on time and that they were reconciled in accordance with landlord and resident statutes.
  • Worked closely with clients to help them get the loans, inspections, and credit reports they needed.

Summaries

  • Brings 4 years of relevant experience to the Senior Leasing Agent position.
  • Field professional who is meticulous, well-organized, and decisive in cultivating and deepening productive relationships with owners, companies, and agency representatives.
  • Accomplished Senior Leasing Agent.
  • Senior Leasing Agent is a hardworking Senior Leasing Agent with a track record of running cost-effective, financially sound property operations.
  • Recognized on a regular basis for outstanding performance and contributions to the Customer Service industry's success.
  • Achieved Outstanding Service Award recognition for excellence in tenant relations.
  • Achieved long-term tenant relationships.
  • Accomplished Senior Leasing Agent with a background in spearheading social media strategies that boosted property inquiries by 60%, driving occupancy to 77%.
  • Tenant relations, sales, marketing, and business transactions are all areas where I excel.
  • Achieved 78% pre-lease rates.

Accomplishments

  • Enhanced prospective tenant tours by incorporating virtual tour technology, reducing the need for in-person visits and increasing conversion rates by 46%.
  • Applied advanced customer retention techniques, resulting in lease renewals above 52% across a 7-building portfolio.
  • Consistently maintained a renewal rate of over 35% by creating personalized touchpoints and competitive lease renewal options.
  • Prepared annual leasing budget based on historical data, successfully decreasing marketing spend by $208,000 while increasing lead count by 53%.
  • Implemented CRM systems to enhance lead follow-up efficiency, resulting in a 69% increase in conversions within two years.
  • Led a cross-functional team in renovation and lease-up of a 18-unit complex, raising occupancy from 63% to 79% in 6 months.
  • Optimized unit pricing strategy through data-driven competitive research, increasing overall revenue per unit by 43% across program properties.
  • Exceed monthly leasing targets by an average of 51% through targeted email campaigns and referral marketing, boosting occupancy levels.
  • Collaborated with team of 5 in the development of process.
  • Deployed aggressive market analysis to adjust pricing and offer more competitive leasing packages, driving up occupancy rates by 79%.

Affiliations

  • Lighting and Maintenance Management Association (LAMA) Member
  • Society of Women Engineers
  • Marketing in Real Estate Certified Specialist
  • Networking and Development Events, National Multifamily Association (NMA)
  • American Society of Safety Professionals
  • Certified Property Manager (CPM) through IREM
  • Lions Club
  • Jaycees
  • American Real Estate Society (ARES) Membership
  • Society of Industrial and Office Realtors (SIOR)

Certifications

  • Certified Customer Service Professional (CCSP)
  • Salesforce
  • Certified Apartment Manager (CAM)
  • Certified National Apartment Leasing Professional (CNLP)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Professional in Occupancy (CPO)
  • Certified Real Estate Leasing Specialist (CRLS)
  • Certified Real Estate Appraiser (North Carolina)
  • Licensed Real Estate Broker - Oregon
  • Commercial Real Estate Investment Certification

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