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Executive Services Manager resume examples

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Skills

  • Contract negotiation and mediation
  • Customer service
  • Problem resolution
  • Supervision
  • Strategic planning
  • First Aid/CPR
  • Customer Acquisition Strategy
  • Relationship development
  • Change Management
  • Budgeting

Work Experiences

  • Achieved a 50% boost in output during peak seasons.
  • Led the company to a successful product launch and growth by developing an initial product roadmap and go-to-market strategy.
  • Updated processes on a regular basis to eliminate inconsistencies and improve scheduling across method calendars and programs.
  • Looked at current operations and market trends to see where improvements could be made and where opportunities could be capitalized on.
  • Oversaw a group of 7 process associates who dealt with the department's daily and complex requirements.
  • Created budgets and prepared quotes for new products and services.
  • Developed, managed, and implemented a business plan, as well as communicated the company's vision and goals to motivate teams.
  • Achieved a significant metric by making proactive decisions based on market expertise and business knowledge.
  • Achieved $12 in annual savings.
  • Shared best practices with on-site and external personnel to align efforts and goals.

Summaries

  • Develop strategic business partnerships and relationships.
  • Costs were consistently reduced while profits were increased.
  • Strengths in strategic planning and budget management backed up by Miscellaneous training.
  • Professional with over 5 years of experience as a manager for a $12 three years revenue-generating company.
  • Demonstrated ability to develop and manage exceptional teams in order to meet and exceed challenging goals.
  • Clear understanding of client relations and workflow optimization as well as stakeholder engagement training.
  • Multi-tasking manager with a reputation for fostering a positive work environment and high-performing teams.
  • Executive Services Manager is a multi-talented Executive Services Manager who is consistently rewarded for planning and operational improvements.
  • Recognized for successfully turning around a struggling company's operations in order to achieve long-term growth.
  • Customer-focused professional with 4 years of experience in the Miscellaneous sector.

Accomplishments

  • Introduced a comprehensive performance review system for vendor partnerships, enhancing accountability, and increasing SLA compliance by 71% within three years.
  • Controlled and reallocated departmental budget of $15, which allowed optimization of team capacity and a 53% increase in efficiency by 2017.
  • Led post-merger integration for Vantage, merging 15 departments in 18 months with minimal disruption, resulting in seamless continuity of services.
  • Directed a restructuring project that redefined team roles and responsibilities, increasing operational productivity by 55% while maintaining high levels of employee engagement.
  • Created an integrated reporting framework that enabled real-time monitoring of operational KPIs, contributing to a 83% reduction in customer complaints over three years.
  • Successfully negotiated 4 contract renewals with key vendors, leading to a 42% reduction in costs and improvements in service delivery quality.
  • Collaborated with operations leadership to create a scalable onboarding process that accommodated a 68% increase in client inflow while maintaining a high level of service quality.
  • Resolved product issue through consumer testing.
  • Partnered with IT and client services teams to implement a new CRM system, resulting in a 22% increase in team productivity and improved client communication.
  • Directed a special initiative to integrate AI-driven automation in service delivery processes, cutting response times by 51% and enhancing operational transparency.

Affiliations

  • Association for Executives in Customer Experience (AECX)
  • Client Services Executive Network (CSEN)
  • International Council of Nurses
  • International Society of Six Sigma Professionals (ISSSP)
  • Executive Services Forum Member Columbus
  • Rotary International
  • Project Management Institute (PMI) - PMP Certified
  • National Executive Services Managers Association (NESMA)
  • Association of Information Technology Professionals
  • Executive Management Solutions Group (EMSG)

Certifications

  • Project Management Professional (PMP) by program
  • Change Management Practitioner by APMG International
  • CompTIA Network+
  • Certified Talent Management Practitioner (CTMP) by Talent Management Institute
  • Strategic Leadership Development Certificate by method
  • Financial Analysis for Non-Financial Managers by category
  • Certified Customer Experience Professional (CCXP) by Customer Experience Professionals Association (CXPA)
  • Certified Business Relationship Manager (CBRM) by Business Relationship Management Institute
  • Certified Public Accountant (CPA)
  • Certified Public Accountant

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