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Skills

  • Customer service
  • Interdepartmental communication
  • Conflict resolution skills
  • Cold Call Process Optimization
  • Relationship development
  • Strategic planning
  • Cross-channel campaign coordination
  • Team Leadership
  • Team management
  • Adaptability in Sales Tactics

Work Experiences

  • Achieved a Employee of the Year.
  • Shared best practices with on-site and external personnel to align efforts and goals.
  • Achieved a 33% year-over-year increase in customer acquisition.
  • Achieved a 30% decrease in turnover.
  • Achieved a 62% year-over-year increase in sales.
  • Achieved a 72% reduction in abandoned calls.
  • Achieved a Innovation Award for consistently leading the team to exceed quarterly inbound sales quotas by an average of 33% over 11 quarters.
  • Achieved Top Performer recognition.
  • Welcomed new members and established and updated memberships in Meridian metric programs.
  • Anticipated inbound traffic surges.

Summaries

  • Achieved a 56% increase in first contact resolution rates.
  • Achieved results across one year.
  • Achieved record sales growth.
  • Inbound Sales Team Manager with 5 years of successful performance reporting and team leadership experience.
  • Strong ability to adapt to new situations and environments.
  • Inbound Sales Team Manager who is proactive and meticulous, with over 2 years of experience in the category industry.
  • Achieved cross-functional collaboration.
  • Achieved a 61% faster reaction time to sale bottlenecks.
  • Achieved a 51% improvement in close rates.
  • Commended for cutting operating costs by 12% and supervising 7 employees, including sourcing, interviewing, and hiring.

Accomplishments

  • Successfully managed an inbound sales funnel that resulted in a $18 increase in total sales pipeline value over 18 months.
  • Developed and implemented negotiation tactics training sessions, resulting in a 44% lift in customer retention and repeat buys.
  • Partnered with analytics teams to implement data visualization dashboards that improved monthly goal tracking and boosted close rates by 36%.
  • Managed the implementation of a new sales strategy focused on inbound leads, leading to a $31,000 increase in pipeline revenue over 6 months.
  • Outperformed departmental KPIs by creating a tailored forecasting model, which increased accuracy by 79%.
  • Led sales squad to achieve a 70% increase in customer satisfaction ratings through targeted coaching on dispute resolution.
  • Orchestrated a lead nurturing process overhaul, which resulted in higher conversion from MQL to SQL, up by 40% after 18 months.
  • Worked alongside the marketing and product teams to align on messaging strategy, which helped achieve a 75% increase in qualified leads.
  • Accelerated the onboarding process for new hires by developing tailored training programs, boosting ramp-up speed by 57%.
  • Implemented a structured sales pipeline review process that reduced customer acquisition costs by $10 while improving lead conversion by 70%.

Affiliations

  • Salesforce Certified Sales Cloud Consultant OSHA
  • American Medical Informatics Association
  • Society of Human Resource Management
  • LinkedIn Sales Navigator Certification Six Sigma
  • Certified Inside Sales Professional (CISP) Certification
  • North American Sales Management Association (NASMA)
  • Certifications in Sales Leadership and Coaching – QuickBooks offered by Cedar Works
  • Sales Enablement Society
  • National Association of Sales Professionals (NASP)
  • International Association of Administrative Professionals

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Selling with Data Certification - LinkedIn Learning
  • Customer Experience Strategy Certification - Forrester University
  • Professional in Sales Management (PSM) - National Association of Sales Professionals
  • LinkedIn Sales Navigator Certification
  • Google Ads Certification (for Upselling & Cross-Selling Strategies)
  • ServSafe
  • Microsoft Dynamics CRM Certification
  • Salesforce Certified Sales Cloud Consultant
  • Certified Inside Sales Professional (CISP) – category

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