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Skills

  • Negotiation
  • Building High-performance Teams
  • Sales and marketing
  • Negotiation tactics
  • Communications
  • Staffing and scheduling
  • Organization
  • Project organization
  • Strategic planning
  • MS Office

Work Experiences

  • Used forecasting to figure out what changes needed to be made in the supply chain.
  • Achieved this over 5 quarters.
  • Achieved a 72% reduction in abandoned calls.
  • Devised, implemented, and tracked processes to improve long-term business success and profit margins by 12%.
  • Created and managed an annual budget with effective controls to avoid overspending, reduce burn rate, and support sustainability goals.
  • Achieved a 67% reduction in sales cycle length.
  • Improved filing systems for confidential client records and reports increased operational efficiency.
  • Developed strong relationships with clients by following up on previous purchases and suggesting new products.
  • Achieved results within two years.
  • Updated processes on a regular basis to eliminate inconsistencies and improve scheduling across standard calendars and programs.

Summaries

  • Commended for cutting operating costs by 12% and supervising 7 employees, including sourcing, interviewing, and hiring.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Forward-thinking manager with 18 years of manufacturing project management experience.
  • Effective problem-solver and leader who excels at streamlining operations to reduce costs and improve organizational efficiency.
  • Focused on ensuring smooth financial, personnel, and operational operations.
  • Achieved record sales growth.
  • Professional with over 8 years of experience as a manager for a $18 several months revenue-generating company.
  • Accomplished manager with exceptional skills in driving efficiency, having reduced customer acquisition costs by $2 while achieving record sales growth.
  • Achieved a 59% boost in win rates.
  • Achieved results across one year.

Accomplishments

  • Accelerated the onboarding process for new hires by developing tailored training programs, boosting ramp-up speed by 57%.
  • Resolved product issue through consumer testing.
  • Led quarterly deep-dive reviews of sales strategies, identifying key growth opportunities that resulted in a 16% increase in team performance metrics.
  • Developed and implemented negotiation tactics training sessions, resulting in a 44% lift in customer retention and repeat buys.
  • Worked alongside the marketing and product teams to align on messaging strategy, which helped achieve a 75% increase in qualified leads.
  • Documented and resolved program which led to system.
  • Realigned team’s focus on identifying cross-sell opportunities, driving a 81% increase in upsells YOY.
  • Outperformed departmental KPIs by creating a tailored forecasting model, which increased accuracy by 79%.
  • Collaboration with marketing helped capture an additional 17 inbound leads per month through website and email optimizations.
  • Introduced sales coaching frameworks that led to a 18% improvement in time-to-close for inbound leads compared to the previous quarter.

Affiliations

  • International Sales and Marketing Association (ISMA)
  • Association of Information Technology Professionals
  • Association for Computing Machinery
  • Institute of Sales Management (ISM)
  • American Association of Inside Sales Professionals
  • Customer Contact Week (CCW) – Leadership Community
  • Association of National Advertisers (ANA)
  • Rotary International
  • Customer Experience Professional Association (CXPA)
  • Project Management Institute

Certifications

  • Certified Sales Executive (CSE) - Sales & Marketing Executives International
  • First Contact Resolution (FCR) Best Practices Certification - ICMI
  • Content Marketing for Sales Enablement - HubSpot Academy
  • Google Certified Professional Cloud Architect
  • Microsoft Dynamics CRM Certification
  • Professional in Sales Management (PSM) - National Association of Sales Professionals
  • Certified Customer Success Manager (CCSM) - SuccessHACKER
  • Cisco Certified Network Associate (CCNA)
  • Customer Experience Strategy Certification - Forrester University
  • Certified Sales Leadership Professional (CSLP) – Sales Management Association

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