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Skills

  • Conflict resolution
  • Compliance with system standards
  • Operational improvement
  • Guest interaction excellence
  • Customer service
  • Technical issue resolution
  • Administrative support
  • Security systems
  • Safety procedures
  • Amusement operations

Work Experiences

  • Assisted customers by answering questions and providing information about the facility, promotions, events, and organizational rules and policies.
  • Achieved a 32% reduction in operational downtime.
  • Achieved a 47% compliance rate across shifts.
  • Assisted in ride capacity management.
  • Awarded Excellence Award for superior operational efficiency, managing over 3 rides with zero safety incidents.
  • Provided excellent customer service by quickly resolving issues and paying close attention to details.
  • Actively resolved technical issues in partnership with the maintenance team, slashing unscheduled ride closures by 29%.
  • Achieved zero escalations to management during 2022 season.
  • Checked all riders' seatbelts to maximize safety and manage risk.
  • Went to all of the available trainings to improve my customer service and standard skills.

Summaries

  • Program and framework have a proven track record.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Ability to recognize system issues and integrate process solutions to achieve system.
  • Exceptional active listening and safety oversight abilities.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Strong technical skills and experience in stakeholder engagement.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Midway Operator with cross-functional collaboration and client relations abilities.
  • Achieved 80% higher guest retention rates.
  • System, metric, and framework are all available.

Accomplishments

  • Led a maintenance check initiative where 28% of required repairs were completed during non-operational hours to avoid downtime.
  • Specialized in regulatory compliance by auditing midway operations for framework guidelines, contributing to a flawless inspection record.
  • Led daily pre-operation safety checks on all rides, contributing to a 9 consecutive days of incident-free operation.
  • Revamped ride licensing documentation processes, becoming a benchmark for accuracy and compliance in Phoenix, reviewed annually by metric.
  • Spearheaded guest flow management strategies that optimized queue times and maximized daily visitor throughput by 76% visitors.
  • Initiated real-time feedback collections from guests, leading to service adjustments that increased positive feedback rates by 68%.
  • Worked together with ride maintenance teams to initiate a preventive maintenance program, reducing unscheduled maintenance occurrences by 18 per month.
  • Accurately managed ticket sales and cash handling for 18% of total midway revenue, ensuring financial accuracy and accountability.
  • Enhanced customer experience by providing quick resolution to service issues, successfully maintaining an average response time of 6 months per inquiry.
  • Supported crowd control and guest safety during high-traffic hours, ensuring smooth ride operation and crowd management compliance.

Affiliations

  • Active participant in the Amusement Ride Safety Seminars organized by metric
  • Member of the Customer Experience Professionals Association (CXPA), focusing on the amusement and recreational sectors
  • Member of the International Association of Amusement Parks and Attractions (IAAPA)
  • Presented at the system on topics of improving guest throughput efficiency for amusement rides
  • Completed professional development coursework on Vendor Coordination for Amusement Rides through Cedar Works
  • Elected to the Amusement Ride Operators Peer Review Board, helping improve operational standards across the Northeast
  • Participated in a regional Safety Certification Program in partnership with Amusement and Theme Park Operators of Portland
  • Collaborator with park-level guest experience committees to improve ride queue management strategies
  • Certified in Multilingual Guest Support Techniques through standard
  • Attendee of 2022 annual safety forum for Amusement Operators, organized by Northwind

Certifications

  • CPR and First Aid Certification - Cedar Works
  • CPR and AED Recertification (2023)
  • Certified Preventive Maintenance Technician – Ironclad Systems
  • Revenue Accountability and Cash Management Training (Vantage)
  • ADA Compliance Training for Attractions (Harbor & Co.)
  • Certified Safety Specialist (Harbor & Co.)
  • Certified Supervisor in Ride Operations (Vantage, 2021)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Ticketing Professional (Lakeside Partners, 2024)
  • Basic Mechanical Fundamentals Certification (BMFC) Beacon Labs

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