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Skills

  • Donor authorizations
  • Individual and family counseling
  • Case management and coordination
  • Building community partnerships
  • Background screening
  • Client trust-building
  • On-Call Crisis Support
  • Culturally competent care delivery
  • Client needs assessment
  • Trauma-informed care

Work Experiences

  • Kept my cool and maintained a professional distance in order to provide the best possible support during difficult conversations with clients and families.
  • Awarded Scrum Master for excellence in family-centered care.
  • Built rapport in order to create a safe and trusting environment in which to provide care.
  • Completed home welfare checks to comply with state and program guidelines.
  • Organized, promoted, and managed parent workshops aimed at helping children succeed academically.
  • Coordinated personalized care plans for 7 families.
  • Built long-term partnerships with local non-profits.
  • Conducted interviews with individuals and families in order to assess their needs and provide information.
  • Achieved a 79% boost in preparedness by 2018.
  • Achieved a 55% decrease in hospitalization rates.

Summaries

  • Accomplished in leading family support initiatives, achieving a 85% increase in access to care within at-risk populations through proactive outreach and resource allocation.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Family therapy, substance abuse prevention, and parent-child conflict resolution are all areas where I have a lot of experience.
  • Committed to enhancing service access for underserved populations.
  • Method families were educated, supported, and given resources.
  • Achieved a 19% increase in program participation.
  • Brings over 6 years of training experience.
  • Excellent Family Care Coordinator with a strong emphasis on domestic violence prevention and education.
  • Achieved a 81% improvement in client well-being.
  • Achieved results through targeted evaluations.

Accomplishments

  • Collaborated with cross-functional teams to develop patient family support protocols, leading to a 46% increase in client retention over 2017.
  • Developed and administered personalized family assessments that reduced misallocated resources by 55% year-over-year.
  • Advocated for family care services within the healthcare institution through regular reporting, leading to a 17% budget increase for family initiatives.
  • Enhanced partnership with regional mental health clinics, providing seamless care transitions for 18 families facing long-term illnesses.
  • Reduced family and patient emotional distress by implementing customized support plans, resulting in a 35% decrease in negative clinical outcomes.
  • Introduced a privacy-compliant family records management system that improved the timeliness and confidentiality of accessing family care plans by 40%.
  • Revised an intake assessment process that identified core needs more accurately, cutting down family assessment times by 48% while improving service relevance.
  • Coordinated family mental health resource dissemination, enabling 14 families to directly access essential services, reducing service delays by 32%.
  • Resolved product issue through consumer testing.
  • Led cross-functional initiatives aimed at addressing family support bottlenecks, resulting in a 22% year-over-year reduction in systemic delays.

Affiliations

  • Collaborative Family Healthcare Association (CFHA)
  • Gerontological Society of America (GSA)
  • Family-Centered Care Advisory Council
  • Case Management Society of America (CMSA)
  • National Alliance on Mental Illness (NAMI)
  • Alliance for Strong Families and Communities
  • American Society of Safety Professionals
  • International Caregivers Association (ICA)
  • American Marketing Association
  • American Medical Informatics Association

Certifications

  • Certified Advanced Social Work Case Manager (C-ASWCM)
  • Certified Trauma Professional (CTP)
  • Certified Case Manager (CCM)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Interagency Case Manager (CICM)
  • Patient Navigator Certification - Harbor & Co.
  • Certified in Behavioral Health Case Management – Lakeside Partners
  • Certified Hospice and Palliative Social Worker (CHP-SW)
  • Certified Public Accountant (CPA)
  • Family Development Credential (FDC)

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