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Skills

  • POS system operation
  • Code validation skills
  • Cash register reconciliation
  • Event setup and breakdown
  • Dinnerware arrangement
  • Skilled in Power BI
  • Hardware evaluation
  • Pricing tool development
  • Effective communication with kitchen staff
  • Risk management processes and analysis

Work Experiences

  • Disinfected the kitchen area, which included the floors, work tables, tools, and equipment.
  • Checked, pulled, and stacked clean items while returning soiled items for re-scrubbing and re-washing.
  • Verified that all 2 square feet of the restaurant and lounge were clean enough to meet state and federal standards.
  • Made sure the tables were clean and presentable with tableware, sparkling glassware, silverware, and linens.
  • Delivered orders to tables in a timely manner and according to the specifications requested.
  • Assisted with cashiering and Point of Sale (POS) system procedures during busy hours.
  • Polled diners about their meals in order to gauge satisfaction and gather critical feedback for improving operations.
  • Answered phones and completed financial transactions for other team members.
  • Shared my knowledge of menu items and flavors with customers, allowing them to make personal choices based on their preferences and interests.
  • Kept the register up to date by following proper billing, payment processing, and cash management procedures.

Summaries

  • Achieved a 29% boost in early-bird sales.
  • Achieved recognition in 2017.
  • Customer-focused Seasonal Server.
  • Customer-focused Sales Representative with 15 years of experience solving problems for clients.
  • Communicated effectively with kitchen staff and guests.
  • Senior Embedded Software Engineer with extensive experience in all phases of software development.
  • Consistently surpassed guest expectations.
  • Customer-service-driven Seasonal Server with an excellent track record of resolving complaints swiftly, leading to a 39% increase in overall guest satisfaction.
  • Contributed to revenue increases of up to 83% during peak periods.
  • Motivated Seasonal Server with experience managing large-scale projects, including budgeting and administration.

Accomplishments

  • Actively upsold beverages and desserts, resulting in a 41% increase in average sales per table.
  • Represented
  • Design: Responsible for creative design for prominent program.
  • Won
  • Handled complaints with professionalism, diffusing 16 customer service issues efficiently, leading to positive Yelp reviews.
  • Guided
  • Adhered to all workplace protocols, achieving PMP in food handling and safety in 2018.
  • Researched
  • Consistently maintained compliance with health and safety standards, contributing to a framework-point score during process.
  • Recorded

Affiliations

  • Member of the Association of Hospitality Professionals, focusing on guest experience and service excellence.
  • Regularly participate in cleanup efforts at local food festivals involving service event setup and breakdown.
  • Professional Restaurant Server Certification through program.
  • Member of food allergy awareness initiatives providing staff training and restaurant compliance information.
  • Event host for program, responsible for setup, service, and breakdown of large-scale banquets and weddings.
  • Completed ServeSafe® certification to ensure compliance with food handling and hygiene regulations.
  • Attended quarterly leadership training hosted by Brightline to enhance team collaboration and service efficiency.
  • Member of the Customer Experience Strategy team at Meridian, contributing to the creation of new feedback loops to increase satisfaction.
  • Regular attendee of workshops from framework, emphasizing customer retention techniques and innovative dining experiences.
  • Volunteer server at community fundraising events such as procedure supporting local businesses and non-profits.

Certifications

  • Food Safety Manager Certification (FSMC)
  • First Aid and CPR Training by method
  • Certified Guest Service Professional (CGSP)
  • HACCP Certification (Hazard Analysis and Critical Control Point)
  • TIPS (Training for Intervention Procedures) Certification
  • Advanced Mixology Certification
  • Alcohol Server Certification (ASC) by Meridian
  • Certified Protection Officer (CPO)
  • Certified Hospitality Supervisor (CHS)
  • ServSafe Alcohol Certification

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