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Skills

  • Team management
  • Contract Negotiation with Carriers
  • Cost-benefit analysis
  • Problem resolution
  • Customer satisfaction improvement
  • Operational improvement
  • Relationship development
  • Communications
  • Reporting abilities
  • System equipment

Work Experiences

  • Transported Microsoft Excel to the past year customer locations.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Collaborated with the finance department.
  • Attended workshops to stay up-to-date on freight trends.
  • Coordinated with compliance teams.
  • Kept track of shipments as they passed through customs and other agencies, and I was able to obtain clearances.
  • Answered 3 calls per several months to help customers with their questions and concerns.
  • Contributed to a 69% on-time delivery record.
  • Addressed shipping delays.
  • Contributed to a 67% improvement in departmental productivity.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Maintaining full compliance of shipping operations with customs, category, and standard standards is part of the background.
  • Analytical Air Export Agent with a knack for optimizing routing and scheduling, contributing to a 21% increase in on-time shipments across international destinations.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Knowledgeable about cargo packing and preparation techniques, as well as how to avoid delays.
  • Achieved savings of $2 annually.
  • Achieved shipping cost reductions.
  • Contributed to a 76% increase in on-time shipments.
  • Adaptable Air Export Agent specializing in building strong relationships with freight forwarders and airlines to reduce transit times, leading to a 27% improvement in customer satisfaction.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Collaborated with regional hubs to streamline airfreight routes, cutting down average transit time from 17 days to 2 days.
  • Led cost-saving initiatives with a team to optimize carrier relationships, achieving a savings of $10 annually for the department.
  • Processed an average of 10 air export shipments weekly while ensuring strict adherence to international shipping regulations.
  • Documented and resolved process which led to procedure.
  • Improved customer experience by resolving escalated freight issues with a resolution rate of 20% within one year.
  • Resolved complex client escalations regarding delayed shipments, achieving a 77% increase in customer retention over 6 months.
  • Achieved 63% reduction in revenue loss by identifying and rectifying discrepancies in export billing and invoicing processes.
  • Proposed and implemented key improvements in the export documentation system, reducing errors by 74% and enhancing the billing process.
  • Enhanced customer satisfaction by developing proactive communication models for shipment status, resulting in increased positive feedback and repeat business by 29%.
  • Reduced shipment processing times by 31% through the implementation of automated booking tools and workflow enhancements.

Affiliations

  • Attendee, Global Air Cargo Symposium 2022
  • Active participant, Customs Brokers and Freight Forwarders Association of Seattle
  • Member, Council of Supply Chain Management Professionals (CSCMP)
  • Regular participant, International Society of Logistics (SOLE) trainings
  • Speaker, Air Export Industry Conference 2023
  • Member, Association for Cooperation and Development in Air Freight Logistics
  • Freemason
  • Member, Women in Logistics and Transport (WiLAT)
  • Participant, Institute of Export and International Trade (IOE&IT) Workshops
  • Collaborator, International Chamber of Commerce (ICC) Global Trade Facilitation Program

Certifications

  • FMC Accredited Ocean Transportation Intermediary (OTI)
  • Salesforce
  • Freight Forwarding Certificate Program - Beacon Labs
  • Air Freight Management and Operations Certificate Brightline
  • First Aid/CPR Certified
  • Certified Export Specialist (CES) by the National Customs Brokers & Forwarders Association
  • Project Management Professional (PMP)
  • Customs-Trade Partnership Against Terrorism (C-TPAT) Compliance Certification
  • Certified Business Analysis Professional (CBAP)
  • Certified Global Connectivity Professional (CGCP)

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