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Skills

  • Business operations
  • Corrective action planning
  • Problem resolution
  • Process automation
  • Process improvement
  • Sales and marketing
  • Cross-departmental collaboration
  • Budgets
  • Data collection and analysis
  • Budgeting

Work Experiences

  • Created and managed an annual budget with effective controls to avoid overspending, reduce burn rate, and support sustainability goals.
  • Achieved a significant metric by making proactive decisions based on market expertise and business knowledge.
  • Taught Functional Managers and Functional Managers effective customer service techniques, resulting in a 7% increase in client satisfaction.
  • Achieved a 27% increase in operational efficiency.
  • Assessed suppliers in order to assess delivery quality, timeliness, and compliance, maintain tight cost controls, and maximize business operational efficiency.
  • Achieved results in under several months.
  • Presided over weekly meetings with executive leadership to identify areas for improvement, set milestones, and customize products for specific markets.
  • Achieved an on-time delivery rate of 62%.
  • Achieved a 43% improvement in accountability.
  • Created a cutting-edge employee recognition program that increased productivity and morale.

Summaries

  • Successful and innovative Executive Manager with extensive experience and a track record of re-energizing and restructuring organizations, developing strategic initiatives, and seizing new business opportunities.
  • Motivated procedure manager with a track record of best practices and operations in the Miscellaneous.
  • Recognized for successfully turning around a struggling company's operations in order to achieve long-term growth.
  • Strong motivation combined with outstanding interpersonal, communication, and team-building abilities.
  • Costs were consistently reduced while profits were increased.
  • Ability to use sound judgment and independent decision-making skills to positively impact company success.
  • Bringing 8 years of industry experience to Meridian, and ready to take on a challenging, growth-oriented role.
  • Effective problem-solver and leader who excels at streamlining operations to reduce costs and improve organizational efficiency.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Functional Manager with 11 years of successful vendor management and team leadership experience.

Accomplishments

  • Partnered with global vendors to restructure service level agreements, cutting supply chain costs by $17 over two years.
  • Led productivity initiatives resulting in a 46% increase in system uptime, benefiting overall business operations.
  • Coached and mentored a team of 5, increasing individual output and overall team effectiveness by 81%.
  • Played a pivotal role in reducing project backlog by 60%, streamlining productivity across 15 teams.
  • Developed and executed a productivity enhancement framework that resulted in a 85% decrease in time spent on non-critical operations.
  • Collaborated with team of 9 in the development of method.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Enabled better customer service operations through process redesigns, which decreased customer complaints by 22% %.
  • Created comprehensive KPIs to evaluate individual and team effectiveness, resulting in a 22% increase in overall team productivity.
  • Tracked and analyzed performance metrics to optimize processes and improve overall departmental output by 85% %.

Affiliations

  • Lions Club
  • Business Process Management Institute (BPMI) - Certified Business Process Professional
  • Operational Excellence Society (OES)
  • Certified Management Consultant® (CMC) - Institute of Management Consultants (IMC USA)
  • Society of Human Resource Management
  • National Management Association (NMA)
  • Jaycees
  • International Association of Business Communicators (IABC)
  • Society of Women Engineers
  • Lean Enterprise Institute (LEI) - Lean Practitioner Certification

Certifications

  • Certified Risk Management Professional (CRMP)
  • CompTIA Network+
  • Salesforce
  • Certified Lean Project Manager
  • Enterprise Agile Coach Certification
  • Professional in Business Analysis (PBA) Certification
  • Certified Professional Sales Leader (CPSL)
  • Project Management Professional (PMP)
  • Certified in Supply Management (CSM)
  • Certified Manager (CM) Credential

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