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Skills

  • Results-oriented
  • Internal auditing
  • Customer satisfaction
  • Process improvement
  • Kennel cleaning and sanitizing methods
  • Computer literate
  • Music showcase training
  • Shop cleaning
  • Alignments experience
  • Client-focused

Work Experiences

  • Entered data into the HubSpot system, including payments, account information, and call logs.
  • Oversaw the delivery of method project by system team, which resulted in process.
  • Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals.
  • Collaborated with framework customers to determine their needs and deliver standard service.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Created multi-threaded admin web applications based on procedure.
  • Solved standard issues, improved operations, and provided excellent customer service.
  • Copied, logged, and scanned supporting documents before filing everything in the client's files.
  • Attained Six Sigma to specialize in tire and lube services for heavy-duty and specialty vehicles.
  • Assisted with the selection of tools for the team.

Summaries

  • Professional with over 4 years of experience in project management and process improvement initiatives across the enterprise.
  • a resourceful customer service specialist looking to apply her skills in an A/P or A/R role with a forward-thinking company.
  • Customer-focused, strategic-thinking salesperson with more than 20 years of experience in developing relationships, cultivating partnerships, retaining top accounts, and expanding profit channels.
  • Leadership skills that have been demonstrated to drive enterprise optimization goals and improve organizational operations.
  • Ability to complete tasks accurately despite interruptions and competing demands has been demonstrated.
  • To drive profitability and growth, skilled operations manager with solid experience managing all levels of multiple projects, including budgeting, inventory control, and administration.
  • A quick study who has worked in a variety of design fields to help companies strengthen their brands and grow their revenue.
  • Innovative
  • Fluent in both English and Spanish.
  • For future mailings and newsletters, the database has been updated with updated addresses and other alumni contact information.

Accomplishments

  • Enhanced profitability by upselling lubricants and added vehicle services, increasing average ticket sizes by 2 per customer.
  • Extended vehicle engine life by system on average through adherence to routine oil change schedules and quality parts selection.
  • Monitored vehicle service requests and allocated resources efficiently, increasing daily service volume by 60%.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Introduced tire disposal and recycling initiatives, lowering environmental impact and saving the shop 17 per the past year.
  • Achieved Scrum Master demonstrating proficiency in industry-standard maintenance and repair techniques.
  • Implemented a new appointment scheduling system that cut customer wait times by 37% during the three years.
  • Conducted safety checks on vehicles post-service, reducing returns due to incomplete or improper work by 26%.
  • Collaborated cross-functionally with sales and service teams, improving overall service efficiency by 33%.

Affiliations

  • Automotive Recycling Association (ARA)
  • Customer Service Excellence Award 2018
  • Lions Club
  • Auto Care Association Membership
  • National Institute for Automotive Service Excellence (ASE) Certification
  • Toastmasters
  • Association of Information Technology Professionals
  • North American Tire & Retread Expo
  • ASE Diesel Engine Certification
  • Association for Supply Chain Management (APICS)

Certifications

  • First Aid/CPR Certified
  • Hybrid/Electric Vehicle Battery Maintenance Certification
  • Project Management Professional (PMP)
  • Environmental Protection Agency (EPA) Section 609 Certification
  • Salesforce
  • Certification in Fluid Exchange Procedures - Vantage
  • Rubber Manufacturers Association (RMA) Certified Tire Inspection Technician
  • Advanced Engine Performance Specialist (L1) by the National Institute for Automotive Service Excellence (ASE)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Business Analysis Professional (CBAP)

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