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Skills

  • Inventory Control and Forecasting
  • Data file opening
  • Business operations
  • Budget Management
  • High-volume photo production
  • Client Retention Management
  • Operational improvement
  • Digital media and image handling
  • Corporate client relationship management
  • Project organization

Work Experiences

  • Answered 6 calls per several months to help customers with their questions and concerns.
  • Contributed $15 additional business annually.
  • Coordinated with method vendors.
  • Collaborated cross-departmentally to create a uniform color profile for corporate clients, enhancing their brand image consistency across print outputs.
  • Achieved 62% reduction in out-of-stock occurrences during peak periods.
  • Looked for industry trends on social media and through online sources.
  • Oversaw escalated customer orders in order to meet tight deadlines and special requests.
  • Created exclusive print and framing packages.
  • Collaborated with marketing team to launch a seasonal photo promotion, driving 39% increase in sales during Q4 of 2023.
  • Collaborated with marketing team.

Summaries

  • Individual who is a hard worker and collaborates well with others.
  • Achieved results within 11 months.
  • Looking for a new job as a Photo Department Specialist with a company in the Retail sector.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Self-motivated and regarded as a system expert.
  • Photo Department Specialist with 4 years of successful client relations and cross-functional collaboration experience.
  • Boosted photo order fulfillment efficiency by 75%.
  • Achieved a 79% reduction in setup time.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Adept at troubleshooting method printing equipment.

Accomplishments

  • Mentored junior staff, fostering their skills in photo editing tools, resulting in 13 of team promotions within three years.
  • Spearheaded the creation of a premium photo album line, contributing over $6 in additional revenue from custom orders.
  • Designed custom photo solutions for corporate clients, leading to a 80% increase in repeat business from key accounts.
  • Resolved product issue through consumer testing.
  • Used Adobe Creative Suite to track customer orders, improving communication and reducing order misplacements by 44%.
  • Managed a team of 7 employees during peak production seasons, ensuring 81% on-time delivery of all photo products.
  • Documented and resolved program which led to framework.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Monitored all aspects of photo production, maintaining a customer defect rate of less than 73%.
  • Recovered over 15 in annual lost revenue through process improvements in the restoration services division.

Affiliations

  • Customer Experience Professionals Association (CXPA)
  • International Association of Administrative Professionals
  • International Professional Photographers Network (IPPN) category
  • Toastmasters
  • Association for Print Technologies (APT) standard
  • International Contact Center Association (ICCA)
  • Freemason
  • American Marketing Association
  • Graphic Artists Guild
  • Jaycees

Certifications

  • Advanced Digital Imaging Techniques Certification from Summit Group
  • Certified Public Accountant (CPA)
  • Certified in Print Production Essentials and Workflow Management
  • Photography Business and Marketing Certification from Adobe Creative Suite
  • Certified Business Analysis Professional (CBAP)
  • Cisco Certified Network Associate (CCNA)
  • Online Print Management and Workflow Software Specialist Certification
  • Photography and Videography Certification from Vantage
  • CompTIA Network+
  • Salesforce

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