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Skills

  • Team Leadership
  • Cleaning and sanitizing
  • Dinner service planning
  • Project organization
  • Pricing tool development
  • Strong verbal communication
  • Process implementation
  • Project management
  • Inspection reviews
  • Product testing

Work Experiences

  • Demonstrated my understanding of proper food handling procedures and put them into practice.
  • Started two key partnerships that resulted in a 54% increase in revenue.
  • Collaborated with metric customers to determine their needs and deliver framework service.
  • Achieved a 18% improvement in customer retention.
  • Examined departmental documents to determine how they should be distributed and filed.
  • Achieved a 10% reduction in processing time.
  • Looked for industry trends on social media and through online sources.
  • Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Addressed mismanaged returns.

Summaries

  • Return Agent who is dependable and has excellent conflict resolution and organizational skills.
  • Return Agent with 14 years of successful team leadership and budget management experience.
  • Adept in barcode scanning system implementation, achieving a 28% reduction in return processing errors.
  • Worker who is a natural at the cash register.
  • Knowledgable in a variety of design and testing methodologies.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Achieved results in a single holiday period.
  • Achieved a 44% improvement.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Clear understanding of quality assurance and client relations as well as team leadership training.

Accomplishments

  • Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual.
  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
  • Assessed return operations and recommended department restructuring, improving overall resource utilization by 51%.
  • Consulted
  • Solved
  • Represented
  • Recorded
  • Documented and resolved procedure which led to metric.
  • Established
  • Resolved product issue through consumer testing.

Affiliations

  • International Association of Administrative Professionals (IAAP)
  • North American Supply Chain Leader Forum
  • Association for Transportation and Logistics (AST&L)
  • Jaycees
  • Certified Return Merchandise Specialist (CRMS) Program
  • American Purchasing Society
  • Certified Warehouse Management Professional (CWMP)
  • International Association of Returns Processing Professionals (IARPP)
  • American Marketing Association
  • International Warehouse Logistics Association (IWLA)

Certifications

  • First Aid/CPR Certified
  • Apple Certified Associate (ACA)
  • Customer Data Management Certification by Summit Group
  • Customer Satisfaction Data Analyst Certificate
  • Certified Business Analysis Professional (CBAP)
  • Kaizen Methodology Certification
  • Certified Customer Satisfaction Auditor
  • Certified Supply Chain Professional (CSCP)
  • Professional Certificate in Supply Chain Management
  • Google Data Analytics Professional Certificate

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