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Skills

  • Database management
  • Fair housing regulations knowledge
  • Business Strategy
  • Training and mentoring
  • Marketing strategies and implementation
  • Property management
  • Client needs assessment
  • Relationship building and retention
  • Training and development
  • Lending

Work Experiences

  • Reduced
  • Advised
  • Raised the stakes.
  • All correspondence between management and tenants was meticulously recorded by me.
  • Used Asana and QuickBooks to assist in the creation of property brochures for the purpose of promoting available properties and developments.
  • Won
  • Conducted background, reference, and credit checks as part of the screening process for prospective tenants.
  • Used ServiceNow to keep track of financial transactions and rental applications.
  • Assess potential customers' needs, living standards, and financial viability.
  • Resolved tenant disputes in the most efficient way possible.

Summaries

  • Adaptive quality assurance specialist who uses cutting-edge methods and techniques to boost productivity, customer satisfaction, and profits.
  • Expert Leasing Agent dedicated to providing first-class professional service and honest advice to clients in the sale and purchase of real estate, enabling sound financial decision-making.
  • Excellent communicator and team player looking for a position as a QA analyst with a forward-thinking company.
  • Motivated professional is regarded as a capable leader and problem solver.
  • Focused on customer service
  • Determined sales and marketing professional with 10 years of experience in category industry.
  • Looking for a position as a Leasing Consultant with Ironclad Systems.
  • Dependable
  • Versatile
  • a resourceful customer service specialist looking to apply her skills in an A/P or A/R role with a forward-thinking company.

Accomplishments

  • Assisted in onsite touring and upselling units, resulting in added revenue across 7 properties.
  • Reduced leasing-related errors by implementing a detailed documentation and review process, cutting administrative issues by 46% using Adobe Creative Suite.
  • Provided exceptional customer service that resulted in a 31% increase in tenant satisfaction ratings over 18 months.
  • Proactively generated leasing leads through cold calling and email campaigns, increasing prospective tenant inquiries by 50% over 6 months.
  • Led cold-calling outreach across 11 prospective clients, converting 29% into leases during peak leasing periods.
  • Successfully upsold 3 in premium property services during unit tours, increasing average monthly revenue by 70% per unit.
  • Identified and reduced potential legal risks by conducting thorough reviews of lease agreements in compliance with evolving local housing laws.
  • Developed and executed a plan that cut time-to-lease by 62% through streamlining application processing and tenant qualification assessments using Power BI.
  • Documented and resolved program which led to procedure.
  • Researched competitive rental properties, providing analysis that informed rental pricing adjustments, increasing occupancy rates by 50%.

Affiliations

  • Association for Supply Chain Management (APICS)
  • National Association of Social Workers
  • Real Estate License - Portland 2019
  • Freemason
  • Multi-Housing News Membership
  • Real Estate Sales and Leasing Society (REALS) - Boston
  • Association for Computing Machinery
  • Commercial Real Estate Inspector Certification
  • Institute of Real Estate Management (IREM)
  • Real Estate Investment Finance Forum

Certifications

  • Google Certified Professional Cloud Architect
  • Certified Public Accountant (CPA)
  • Association for Project Management (APM)
  • Cisco Certified Network Associate (CCNA)
  • Certified Customer Service Specialist (CSS) by National Retail Federation
  • Certified Marketing Manager (CMM) by American Marketing Association
  • Certified Manager of Community Associations (CMCA)
  • Salesforce
  • First Aid/CPR Certified
  • Leasing Process Proficiency Certification by Northwind

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