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Skills

  • Records management
  • Care coordination across multi-disciplinary teams
  • Multilingual Communication Abilities
  • Case documentation
  • Biopsychosocial assessments
  • Budget management and funding allocation
  • Expertise in crisis intervention techniques
  • Cultural competency training development
  • Psychosocial assessment expertise
  • Evidence-based treatment modalities

Work Experiences

  • Provided comprehensive case management services, which included developing treatment plans and connecting clients and their families with the right resources.
  • Collected qualitative data.
  • Collaborated with a multi-disciplinary team.
  • Achieved a 46% reduction in suicidal ideation reports.
  • Achieved a 62% reduction in client relapses.
  • Achieved a 20% reduction in client no-show rates.
  • Audited clinical records and care processes, ensuring full compliance with framework, which led to zero deficiencies in 2023 inspections.
  • Coordinated care for a caseload of 11 clients diagnosed with complex mental health issues, resulting in a 44% improvement in therapy compliance within 6 months.
  • Mediated conflicts between families in order to clarify and resolve underlying issues.
  • Achieved Lean compliance.

Summaries

  • Achieved a 60% improvement in client empowerment scores.
  • Achieved a 50% reduction in ER visits.
  • Achieved 60% client goal achievement.
  • Dedicated mental health counselor with over 6 years of experience providing a wide range of individual, group, and familial counseling techniques and interventions.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Skilled at establishing and maintaining therapeutic relationships as well as assisting patients in achieving their goals.
  • Successful in bringing expertise to bear on improving care delivery.
  • Achieved a 83% increase in client life satisfaction metrics.
  • Accomplished at reducing client no-show rates.
  • Achieved 20% improvement in care service access.

Accomplishments

  • Facilitated weekly group therapy sessions, increasing client-reported coping mechanisms improvement by 66%.
  • Created and delivered workshops on evidence-based mental health practices, enhancing professional development for 13 interdisciplinary staff members.
  • Developed care coordination procedures that reduced wait times for mental health services by 64% for high-risk populations.
  • Implemented trauma-informed care practices in collaboration with Atlanta, resulting in a Top Performer for best practice in 2019.
  • Facilitated crisis communications and psychosocial support during emergencies, reducing client relapse rates by 38% over 18 months.
  • Standardized care documentation protocols, reducing administrative errors by 41% and improving compliance with regulatory agencies.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Established partnerships with 10 community mental health organizations, reducing referral delays by three years on average.
  • Developed and streamlined mental health intake assessments for new clients, resulting in a 83% increase in assessment efficiency.
  • Utilized feedback from client treatment sessions to revise therapy approaches, improving overall treatment success by 36% over 18 months.

Affiliations

  • Council on Social Work Education (CSWE)
  • International Association of Peer Supporters (iNAPS)
  • National Organization for Human Services (NOHS)
  • American Mental Health Counselors Association (AMHCA)
  • Rotary International
  • Jaycees
  • Lions Club
  • International Association of Trauma Professionals (IATP)
  • American Marketing Association
  • National Association for Behavioral Healthcare (NABH)

Certifications

  • Nonviolent Crisis Intervention Certification (CPI) Brightline 2015
  • Certified Trauma Professional (CTP) - Vantage - 2021
  • Licensed Marriage and Family Therapist (LMFT) - category - 2021
  • SHRM Certified Professional (SHRM-CP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Cisco Certified Network Associate (CCNA)
  • Certified Addiction Counselor (CAC) - Harbor & Co. - 2016
  • Certified Case Manager (CCM) Ironclad Systems, 2017
  • CompTIA A+ Technician
  • Licensed Professional Clinical Counselor (LPCC) - initiative - 2023

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