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Skills

  • API security best practices
  • Virtualization technologies
  • CI/CD Pipeline Implementation
  • Supervision
  • Agile Sprint Planning
  • Database management software
  • Backend Concurrency Handling
  • Mentoring and coaching
  • Performance optimization
  • Agile Methodologies (Scrum, Kanban)

Work Experiences

  • Set up, installed, and tuned Salesforce-based systems for Oracle database performance.
  • Investigated, designed, and implemented scalable applications for identifying, extracting, analyzing, retrieving, and indexing information.
  • Led the Salesforce development initiative as Subject Matter Expert and primary point-of-contact for project management staff.
  • Achieved 30% year-over-year growth in customer engagement.
  • Collaborated with stakeholders across Atlanta offices to align product development with business goals, leading to a 17% increase in customer retention.
  • Was in charge of implementing new software applications and operating system rollouts across a variety of business units, including ServiceNow and Salesforce.
  • Aligned product functionality with user feedback.
  • Achieved ISO Lean compliance for the software suite by restructuring the software security protocols, shortening audit timelines by 33%.
  • Architected a zero-downtime deployment strategy for global platform updates, minimizing user disruption to under 8 minutes.
  • Designed embedded hardware, firmware, and interfaces in the Miscellaneous industry.

Summaries

  • Software Development Lead is a multi-talented Software Development Lead who is consistently rewarded for planning and operational improvements.
  • Achieved continuous integration.
  • Consistently reduced operational costs.
  • Collaborative leader driving high-impact initiatives.
  • Cut query processing times by 47%.
  • Decreased project completion times by over 25%.
  • Achieved system response efficiency gains of over 48%.
  • Agile practitioner and team leader with a history of increasing project velocity by 27% through coaching, mentorship, and process standardization.
  • Boosted product adoption.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Managed API performance and introduced optimizations that reduced latency by 17% across all service layers.
  • Standardized codebase across the organization, leading to 52% fewer integration conflicts and smoother deployments.
  • Mentored a cross-functional team on API security best practices, leading to a 57% decrease in security vulnerabilities.
  • Orchestrated system migration efforts from framework to standard, resulting in 26% system performance improvement.
  • Generated actionable insights from real-time analytics leading to a 79% increase in data accuracy for ServiceNow.
  • Achieved compliance with industry standards by rolling out standard across all operational environments.
  • Led a team of 4 developers to successfully deliver system within three years, improving delivery speed by 50%.
  • Conducted a post-mortem analysis and spearheaded the implementation of corrective actions, contributing to a 28% reduction in future outages.
  • Collaboratively worked with product to modernize a legacy system, improving response times by 61%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Association of Information Technology Professionals
  • Association of Software Testing (AST) - Member and Speaker at Testing Workshops
  • Elastic Certified Engineer - Elasticsearch, Logstash, and Kibana Certifications 2017
  • Agile Alliance - Contributor to Agile Methodology Best Practices since 2020
  • Cloud Computing Professionals Organization (C2PO) - Founding Member 2018
  • Cloud Native Computing Foundation - Member since 2023
  • Society of Human Resource Management
  • Society of Women Engineers
  • DevOps Days - Co-organizer of Local DevOps Meetups and Conferences
  • Product Management Association (PMA) - Member, Collaborating with developers and PMs

Certifications

  • CompTIA Network+
  • Certified Public Accountant (CPA)
  • CompTIA Cloud+
  • ServSafe
  • Certified Information Privacy Professional (CIPP/US)
  • Certified ScrumMaster (CSM) from Lakeside Partners
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Cisco Certified DevNet Professional
  • ISO/IEC 27001 Lead Implementer from Brightline
  • ITIL 4 Foundation from standard

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