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Skills

  • Emotional support and conflict mediation
  • Communications
  • Multilingual capability in category
  • Crisis intervention and resolution coordination
  • Process improvement
  • Advocacy in inter-agency meetings
  • Data-driven program evaluation
  • Project organization
  • Regulatory compliance
  • Client safety planning and emergency protocol coordination

Work Experiences

  • Worked with clients to help them make better life choices and get the most out of programs.
  • Prepared documents for service applicants to review and complete, as well as providing support and answering questions.
  • Spoke with system and method groups to increase community engagement and program outreach.
  • Conducted interviews with service applicants and assisted with application completion as needed.
  • Assisted in crisis intervention services for clients facing emergencies, including homelessness and abuse, ensuring safety for over 9 individuals.
  • Achieved Innovation Award recognition for accuracy.
  • Accomplished this over 2016.
  • Informed potential participants about the services and procedures required to participate in the program.
  • Entered information and obtained quantitative and qualitative data on client details to provide the services requested.
  • Achieved a 67% reduction in escalated incidents.

Summaries

  • Adept at assisting diverse populations.
  • Community advocate and leader in client success services, increasing program access by 22% through relationship-building with over 5 community partners and stakeholders.
  • Competent and compassionate Human Services Technician focused on advocating for vulnerable populations at inter-agency meetings, resulting in changes benefiting 11 families in Seattle.
  • Achieved a 44% increase in program success rates.
  • Human Services Technician is a multi-talented Human Services Technician who is consistently rewarded for planning and operational improvements.
  • Client-centered Human Services Technician.
  • Client-first Human Services professional.
  • With a detail-oriented and conscientious approach, well-organized and resourceful.
  • Achieved 57% client satisfaction improvement.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.

Accomplishments

  • Resolved product issue through consumer testing.
  • Collaborated with team of 4 in the development of framework.
  • Successfully mediated conflicts between clients, contributing to a 71% reduction in escalated incidents and improved group dynamics.
  • Managed a caseload of over 3 clients, ensuring timely interventions and maintaining a satisfaction rate of 47%.
  • Documented and resolved framework which led to standard.
  • Supported a diverse caseload by delivering trauma-informed care, resulting in a 35% improvement in client retention and long-term outcomes.
  • Collaborated with a multidisciplinary team to streamline client care, resulting in a 53% improvement in client service outcomes.
  • Processed over 8 client applications for various social services with a 77% accuracy rate, reducing processing delays.
  • Reviewed client records and identified priority cases for immediate assistance, expediting service delivery for 25% of high-risk clients.
  • Collaborated with shelter coordinators to place 12 homeless clients in temporary housing, achieving a 33% success rate in housing retention.

Affiliations

  • American Association of Family and Consumer Sciences (AAFCS)
  • International Council of Nurses
  • American Medical Informatics Association
  • National Institute of Mental Health (NIMH)
  • Council for Standards in Human Service Education (CSHSE)
  • National Human Services Assembly (NHSA)
  • National Organization for Human Services (NOHS)
  • Association for Computing Machinery
  • Academy of Certified Social Workers (ACSW)
  • International Association of Administrative Professionals

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Peer Recovery Specialist (CPRS)
  • Mental Health First Aid Certification
  • Apple Certified Associate (ACA)
  • Certified in Crisis Intervention Techniques (CIT)
  • Behavioral Health Technician Certification
  • Certified Alzheimer’s Disease and Dementia Care Trainer
  • Trauma-Informed Care Certification
  • Google Certified Professional Cloud Architect
  • Cisco Certified Network Associate (CCNA)

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