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Skills

  • Regulatory compliance
  • Multilingual capability in category
  • Data-driven program evaluation
  • Emotional support and conflict mediation
  • Communications
  • Client transportation coordination
  • First Aid/CPR
  • Operational improvement
  • Budgets
  • Family intervention strategies and support

Work Experiences

  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Accomplished this over 2016.
  • Identified service gaps and found needed resources for individuals, such as housing, job placement, and other forms of assistance.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Followed strict client confidentiality laws and site-specific procedures to protect client confidentiality and provide the best experience possible.
  • Achieved a 49% reduction in crisis interventions.
  • Looked for industry trends on social media and through online sources.
  • Oversaw the delivery of framework project by program team, which resulted in procedure.
  • Informed potential participants about the services and procedures required to participate in the program.
  • Achieved a 34% increase in positive outcomes by creating a customized service plan for each client, ensuring specific client needs were addressed.

Summaries

  • In stressful situations, a supportive Human Services Technician offers agility and confidence.
  • Achieved 50% efficiency gains.
  • Built sustainable partnerships with 2 local agencies.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Adept at assisting diverse populations.
  • Achieved a 27% accuracy rate.
  • Client-first Human Services professional experienced in connecting individuals to essential housing, mental health, and financial services, resulting in improved quality of life outcomes for 9 households.
  • Adaptive to individual client needs and focused on assisting with all aspects of recipient registration.
  • Built relationships with over 18 community partners and stakeholders.
  • Interacts with clients and service providers, translating information and assisting aid recipients with the completion of paperwork.

Accomplishments

  • Authored detailed reports on client behavior and well-being, contributing to more informed decision-making in case-resolution meetings.
  • Offered comprehensive case management for clients with substance abuse issues, resulting in a 81% improvement in treatment engagement.
  • Advocated on behalf of clients in inter-agency meetings, ensuring their needs were represented and resulting in improved service delivery.
  • Reduced escalations by conducting preemptive conflict-mitigation strategies during client-staff interactions, lowering incident reports by 68%.
  • Implemented a new check-in protocol for community services, improving client wait times by 37%.
  • Facilitated workshops on conflict resolution for clients, leading to a 60% improvement in group interactions.
  • Monitored and documented client progress in group settings, reporting positive behavioral changes for 74% of participants.
  • Implemented client safety protocols and emergency planning, ensuring a 84% reduction in safety concerns across performance reporting.
  • Trained new staff on case management software, leading to a 85% decrease in training time per new hire.
  • Completed PMP training, leading to improved compliance in crisis management and reducing regulatory penalties by 15%.

Affiliations

  • American Marketing Association
  • American Society on Aging (ASA)
  • National Organization for Human Services (NOHS)
  • International Council of Nurses
  • American Counseling Association (ACA)
  • Association for Gerontology in Human Services
  • National Case Management Network (NCMN)
  • Child Welfare League of America (CWLA)
  • Lions Club
  • National Resource Center on Domestic Violence (NRCDV)

Certifications

  • CompTIA Network+
  • Behavioral Health Technician Certification
  • Certified in Crisis Intervention Techniques (CIT)
  • Certified Public Accountant (CPA)
  • Child Protective Services Certification
  • Human Services Board-Certified Practitioner (HS-BCP)
  • Certified Information and Referral Specialist (CIRS)
  • Certified Social Work Case Manager (C-SWCM)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Housing Choice Voucher Specialist

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