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Skills

  • Outpatient services
  • Conflict mediation
  • Planning and coordination
  • MS Office
  • Business operations
  • Client Empowerment through Social Integration
  • Client advocacy and support
  • Intervention tactics
  • Community resource development
  • Group therapy facilitation

Work Experiences

  • Achieved a 15% improvement in life skills.
  • Collaborated with employment services.
  • In charge of a large number of cases on a regular basis.
  • Helped patients prepare for self-management and decision-making.
  • Answered 7 phone calls per one year to assist customers.
  • Captured 47% actionable insights.
  • Worked with others to brainstorm new category possibilities.
  • Avoided hospitalization for 30% of cases.
  • Broadened available resources for clients.
  • Used Tableau to compile data gathered from various sources.

Summaries

  • Achieved consistent program funding by authoring reports that highlighted measurable program outcomes and demonstrated clear improvement in client progress.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Achieved a 83% boost in client participation.
  • Budget management Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Achieved consistent program funding.
  • Knowledge of QuickBooks in depth, as well as budget management and quality assurance abilities.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Results-oriented Miscellaneous professional with risk assessment, client relations, and team leadership strengths.
  • Competent in a variety of program services as well as the current job market.
  • Achieved a success rate of 50% %.

Accomplishments

  • Improved attendance in daily therapeutic groups by 25% via the integration of client-centric topics and initiatives driven by participant feedback.
  • Secured ongoing community resources access for clients, increasing external support options by 68% through partnership development with 8 organizations.
  • Received CPA certification in trauma-informed care, resulting in a 83% increase in the effectiveness of de-escalation procedures conducted during high-stress scenarios.
  • Successfully diverted 82% of at-risk clients away from hospitalization through proactive intervention planning and round-the-clock care coordination.
  • Collaborated with external healthcare providers to address immediate client issues, leading to a 31% improvement in continuity of care services.
  • Successfully decreased client drop-out rates by 18% through personalized coaching and individualized goal-setting sessions over 7 months.
  • Actively engaged families in treatment planning, increasing the success rate of home therapy follow-ups by 73%. Ongoing support resulted in substantial behavior improvements.
  • Reduced crisis intervention response times by 15% through comprehensive internal training on de-escalation techniques.
  • Reduced safety incidents during high-stress client situations by 36% through the introduction of rigorous staff emergency training programs.
  • Provided continual mentoring to junior staff, improving client service accuracy by 81% and expediting incident report procedures.

Affiliations

  • Leadership Member, International Expressive Arts Therapy Association (IEATA) 2020-Present
  • Participant, Multi-Disciplinary Case Study Review Conference, Austin 2024-2019
  • Active Member, Association of Behavioral Health and Wellness (ABHW), 2017-Present
  • Participant, Social Skills Development and Vocational Education Program 2017
  • Participant, Trauma-Informed Care Conference for Professionals 2018
  • Affiliated Professional, American Association on Intellectual and Developmental Disabilities (AAIDD) 2017-Present
  • Certified Trainer in Crisis Prevention and Intervention (CPI) 2019
  • Member, American Counseling Association (ACA) process
  • Peer Presenter, Vocational Enrichment Programs Boston 2015
  • Registered Behavioral Technician (RBT) (Behavior Analysis Certification) 2019

Certifications

  • Trauma-Focused Cognitive Behavioral Therapy (TF-CBT) Training
  • Certified Addictions Counselor (CAC)
  • CompTIA Security+
  • CompTIA A+ Technician
  • Certified Public Accountant (CPA)
  • Certified Social Worker (CSW)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Psychiatric Rehabilitation Practitioner (CPRP)
  • Certified Employment Support Professional (CESP)
  • ServSafe

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