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Skills

  • Community resource development
  • Client needs assessment
  • Organization
  • Security systems
  • Medical recordkeeping
  • Team building
  • Client progress tracking using Workday
  • Collaboration with Interdisciplinary Teams
  • Planning and coordination
  • Client transition management

Work Experiences

  • Achieved notable improvements in self-expression for 52% of participants.
  • In charge of a large number of cases on a regular basis.
  • Achieved a 78% satisfaction rate.
  • Collaborated with employment services.
  • Assisted individuals in addressing disabilities and creating career plans.
  • Developed a reputation for punctuality and hard work.
  • Authored monthly and quarterly reports.
  • Collaborated with interdisciplinary teams.
  • Coordinated referrals and connected people with relevant community resources.
  • Achieved results after several months.

Summaries

  • Proficient in promoting process by leveraging data analysis and team leadership knowledge.
  • Accomplished Day Program Counselor with a focus on using ServiceNow to track client progress and ensure continuous improvement in service delivery.
  • Multilingual and fluent in German and French, with a strong grasp of cultural differences.
  • System, standard, and procedure are all available.
  • Day Program Counselor and team leader with 11 years of experience in category settings.
  • Achieved consistent program funding.
  • Communicative and team-oriented, with Microsoft Excel expertise.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Achieved a reduction of 84%.
  • Day Program Counselor is a hardworking and dependable Day Program Counselor who excels at stakeholder engagement and team leadership.

Accomplishments

  • Improved attendance in daily therapeutic groups by 25% via the integration of client-centric topics and initiatives driven by participant feedback.
  • Designed and implemented a cutting-edge client feedback system, boosting actionable feedback collection by 80% within the first 12 months.
  • Facilitated community engagement activities for 9 clients, resulting in successful integration into 31% of local programs for day-to-day support.
  • Created measurable improvement in daily living skills for 7 clients by incorporating individualized learning plans.
  • Introduced a set of therapeutic activities that contributed to a 62% reduction in overall therapy session cancellations.
  • Collaborated on city-wide initiatives to increase accessibility for individuals with disabilities, helping 6 clients secure permanent housing solutions.
  • Led case management for a client caseload of 4, consistently achieving client goals and improving life quality metrics by 23%.
  • Actively engaged families in treatment planning, increasing the success rate of home therapy follow-ups by 73%. Ongoing support resulted in substantial behavior improvements.
  • Reduced safety incidents during high-stress client situations by 36% through the introduction of rigorous staff emergency training programs.
  • Collaborated with external healthcare providers to address immediate client issues, leading to a 31% improvement in continuity of care services.

Affiliations

  • Coordinator, Inclusive Recreation Programs for Adults with Disabilities, Columbus 2024-2019
  • Certified Child and Adolescent Trauma Professional (CATP) 2021
  • Certified Case Manager (CCM) - 2020
  • Registered Behavioral Technician (RBT) (Behavior Analysis Certification) 2019
  • Participant, Special Needs Planning and Advocacy Workshops, Chicago 2018-2019
  • Affiliated Professional, American Association on Intellectual and Developmental Disabilities (AAIDD) 2017-Present
  • Active Member, Association of Behavioral Health and Wellness (ABHW), 2017-Present
  • Leader, Yoga and Movement Therapy Workshops for Emotion Regulation, Phoenix 2015
  • Member, National Alliance on Mental Illness (NAMI) process
  • Certified in Mental Health First Aid (MHFA) 2015

Certifications

  • First Aid/CPR
  • Certified Health Education Specialist (CHES)
  • Certified Employment Support Professional (CESP)
  • ServSafe
  • Microsoft Office Specialist (MOS)
  • Certified Public Accountant (CPA)
  • Administrative Supervision in Counseling (ASC) Certification
  • National Certified Counselor (NCC)
  • Certified Social Worker (CSW)
  • Certified Therapeutic Recreation Specialist (CTRS)

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