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Skills

  • Federal guideline proficiency
  • Business operations
  • Analyzing and improving mail distribution performance
  • Production goal setting
  • Financial transaction processing (e.g., money order transactions)
  • Delivery routes
  • Ensuring departmental regulatory compliance
  • Customer service
  • Rural and city carrying
  • Attention to detail in sorting mail

Work Experiences

  • Communicated effectively with the general public as well as corporate clients, improving overall feedback by 81%.
  • Oversaw the delivery of procedure project by process team, which resulted in framework.
  • Delivered mail in extreme weather conditions.
  • Assisted in processing priority mail, cutting turnaround time by framework for expedited services.
  • Assisted in processing priority mail.
  • Decreased processing time by system.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved a 83% reduction in returned mail.
  • Demonstrated delivery efficiency.
  • Communicated effectively with corporate clients.

Summaries

  • Achieved a 62% improvement in efficiency.
  • Dedicated PTF Clerk with strong customer service skills, recognized for resolving inquiries and maintaining customer satisfaction levels at 62%.
  • Customer-focused PTF Clerk adept at resolving customer disputes, improving satisfaction by 85% in one year through collaboration and attention to detail.
  • Clear understanding of workflow optimization and client relations as well as project management training.
  • Strengths in vendor management and project management backed up by Miscellaneous training.
  • PTF Clerk with more than 14 years of experience working in high-volume, fast-paced environments.
  • Highly personable and attentive to the needs of customers.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Collaborated with team members.
  • Well-versed in the products and services offered by the post office.

Accomplishments

  • Revised and improved mailroom documentation processes, cutting down search times for lost items by 55%.
  • Provided exemplary customer service by accurately informing clients of shipping regulations, avoiding compliance issues.
  • Led daily operations of mail processing, ensuring a 64% improvement in on-time delivery rates over the past year.
  • Identified and rerouted misaddressed mail items, achieving a 20% recovery rate that exceeded department benchmarks.
  • Led the reorganization of 5 mail processing stations, resulting in a 81% increase in processing speed.
  • Led performance improvement initiatives by optimizing routing logistics, boosting on-time mail deliveries by 24%.
  • Coordinated team activities and reorganized workflow to improve delivery times by 52% during high-volume periods.
  • Collaborated with a team of 16 to minimize delivery mistakes, leading to a 73% improvement in customer satisfaction.
  • Proven ability to handle large volumes of mail under strict deadlines, contributing to a 36% increase in department performance.
  • Created and managed a tracking spreadsheet for undelivered and returned parcels, streamlining the audit process.

Affiliations

  • Committee Member, American Institute of Postal and Delivery Services (AIPDS)
  • Mentor, National Customer Experience Enhancement Program for Postal Workers, 2016
  • Treasurer, United Postal Workers Council (UPWC) 18 months
  • Toastmasters
  • Rotary International
  • National Association of Social Workers
  • Secretary, Postal Workers of America (PWA), 2018
  • Association for Supply Chain Management (APICS)
  • Member, National Postal Mail Handlers Union (NPMHU)
  • Trained in Crisis Management Solutions, American Professional Post Associations (APPA)

Certifications

  • Google Certified Professional Cloud Architect
  • Certified Public Accountant (CPA)
  • Data Entry and Accuracy Professional Certification – Northwind
  • Data-Driven Logistics and Operations Certificate – Northwind
  • Certified Mail Processor – program
  • Certified Public Accountant
  • Certified Business Analysis Professional (CBAP)
  • Team Leadership and Collaboration in Logistics – method
  • Certified International Mail Distribution (CIMD) – Vantage
  • CompTIA Network+

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