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Skills

  • HIPAA compliance and patient privacy protection
  • Infection control program development
  • Healthcare Workflow Optimization
  • Healthcare operations and facility management
  • Emergency Preparedness and Response Planning
  • Health services program development
  • Loss prevention management
  • Collaboration with external health agencies
  • Relationship building and retention
  • Data analysis and performance reporting

Work Experiences

  • Collaborated with external agencies and partners.
  • Hired, trained, and supervised all employees, as well as providing direct supervision, ongoing staff development, and continuing education.
  • Cleaned up the pharmacy area by removing trash and straightening the counters.
  • Developed and led educational workshops for community health workers, improving their skill sets and leading to improved outcomes in local at-risk populations.
  • Analyzed and reported monthly performance outcomes to senior management, providing data-driven insights into patient flow and operational effectiveness.
  • Was in charge of ordering all pharmacy supplies and keeping track of inventory levels.
  • Increased patient satisfaction by 12% within the past year.
  • Implemented billing best practices, which resulted in a significant reduction in accounts receivable delays.
  • Decreased average payment cycles by 13 days.
  • Achieved results within several months.

Summaries

  • Exceptional communicator and proven problem solver.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Within Miscellaneous, senior Assistant Director of Health Services and outstanding performer in performance reporting and risk assessment.
  • Dedicated Pharmacy Manager with experience with regulatory requirements and a passion for assisting people from all walks of life.
  • Coordinate patient admission and discharge.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Achieved 53% improvements.
  • Achieved funding success of $15.
  • Achieved operational excellence.
  • Strong organizational skills, as well as a thorough knowledge of data collection and performance metrics.

Accomplishments

  • Directed cross-disciplinary training programs, improving team collaboration and reducing service delivery errors by 22%.
  • Reduced administrative overhead by 64% annually through successful strategic planning and workforce optimization.
  • Facilitated partnerships with local community organizations to provide free health screenings, resulting in early detection rates increasing by 36%.
  • Managed the integration of a new electronic health record (EHR) system, which reduced patient wait times by 32% and boosted productivity.
  • Established new revenue streams by launching Microsoft Excel service lines, increasing department profits by $10 in 2016.
  • Secured external funding of $9 for healthcare initiatives addressing disparities in underserved communities.
  • Led the initiative for obtaining and maintaining Scrum Master for the health services department, increasing departmental compliance and reputation.
  • Facilitated a post-discharge follow-up program, decreasing hospital readmissions by 69% and improving patient outcomes.
  • Spearheaded a standard that increased patient engagement by 65%, as demonstrated in post-program metrics.
  • Developed and implemented community outreach programs that increased service utilization in underserved populations by 74%.

Affiliations

  • National Association of Community Health Centers (NACHC)
  • Council of Accreditation (COA) for health services-related programs
  • American College of Healthcare Executives (ACHE)
  • Global Health Council (GHC)
  • Association for Supply Chain Management (APICS)
  • National Healthcare Leadership Network (NHLN)
  • Freemason
  • Medical Group Management Association (MGMA)
  • Project Management Institute
  • Commission on Accreditation of Healthcare Management Education (CAHME)

Certifications

  • Elder Care Coordinator Certification - National Association of Social Workers (NASW)
  • Certified Population Health Administrator (CPHA) - Beacon Labs
  • Certified Health Education Specialist (CHES) - Ironclad Systems
  • Microsoft Certified Systems Engineer (MCSE)
  • First Aid/CPR Certified
  • Cisco Certified Network Associate (CCNA)
  • Healthcare Compliance & Ethics Professional Program (HCEPP) - Ironclad Systems
  • Certified Managed Care Professional (CMCP) – Meridian
  • Salesforce
  • Health Information Management (HIM) - Beacon Labs

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